NEOGOV · 4 days ago
Senior Utility Billing Clerk
DeSoto, TX
Full-time
Onsite
Mid, Senior Level
$43K/yr - $63K/yr
2+ years expNEOGOV is seeking a Senior Utility Billing Clerk for the City of DeSoto. The role involves performing complex and technical tasks related to utility billing, customer account management, and revenue collection, while ensuring excellent customer service is maintained.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides support by processing payments daily from various payment sources, ensure payment data is entered on customer accounts
Monitor utility payment collections and delinquent water service accounts; recommend and take appropriate action on delinquency; assist staff in collection activities and payment plans; verify closed account balances; Correct or adjust accounts as deemed necessary. Create new construction accounts and assign account numbers for Residential and Commercial customers
Set-up and process accounts for Bank Draft
Run weekly campaigns for delinquent accounts
Process payment reversals and notification of NSF checks; prepare service orders for non-pay accounts, returned checks and other customer service issues; updates and closes service orders once work is complete
Monitors meter for no usage
Process account adjustments
Assist staff with escalated issues
Receive in-bound customer calls and provide appropriate resolutions to customer inquiries; research and respond accordingly to customer inquiries
Maintain delinquent reports and percentage of recovered revenues
Performs other assigned duties
Qualification
Required
Completion of a two-year Associate's Degree or equivalent
Two years of related work experience in utility billing
Valid Texas Driver's License
Preferred
Experience with utility billing software, Sensus Flex-net meter reading system and check scanning systems
Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials
Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products
Skill in the operation of 10 key
Skill in providing excellent customer service
Ability to analyze documents and reports
Ability to count monies and process payments
Ability to establish and maintain working relationships with City administration, other employees, and the public
Benefits
Health Insurance- BCBS
Dental Insurance- BCBS
Vision Insurance - EyeMed Insight
Flexible Spending - Payflex
Life Insurance- Dearborn National
Voluntary Term Life Option- Dearborn National
Employee Assistance Program- Deer Oaks
Education Pay
Social Security
Texas Municipal Retirement System
Vacation
Sick Leave
Holidays
Longevity Pay
Worker's Compensation
Deferred Compensation Plans- Mass Mutual/Empower
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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