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Catalyst MedTech · 5 days ago

Manager, Operations - Diagnostic Imaging Solutions

Woburn Hub - Woburn, MA 01801

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $150K/yr

2+ years exp

Catalyst MedTech is a company focused on diagnostic imaging solutions, and they are seeking a Manager for their Operations team. The role involves managing day-to-day operations of multiple regional hub locations, overseeing clinical staff, ensuring high employee engagement, and maintaining excellent customer service.

Health CarePharmaceutical

Responsibilities

Responsible for the successful day-to-day supervision of clinical staff within the assigned area, including but not limited to:

Personnel Management: Working with the General Manager/EVP and Human Resources on all employee related duties including addressing employee concerns, staffing, performance management, annual evaluations, and managing the staff schedule. Responsible for time and attendance management including service coverage, time-off requests, overtime management, and payroll sign-off

Training & Development: Oversee new hire and continuous training for all employees, demonstrating quality care, attention to detail, and operational excellence

Employee Communication: Communicate company, service-line, and area initiatives, quality assurance education, and continuous learning opportunities with employees through monthly meetings

Responsible for Nuclear Medicine operations, including:

Inventory Management: Responsible for overseeing and managing the supply inventory at the assigned locations, including medical and office supplies

Fiscal Management: Along with their direct Supervisor, the Manager is responsible for maintaining the P&L of the assigned area(s), including accurate forecasting and management of service days, revenue, and labor. Partnering with accounts receivables and interfacing with customers on collections

Radiation Safety: Work with Radiation Safety Officer to ensure best practices are followed to ensure ALARA compliance. Maintain records, coordinate film badges for clinical staff, coordinate disposal/removal of RAM waste, ordering and inventory of RAM supplies, conducting audits as related to maintenance of licensing

Accreditation Management: Assist with the coordination and submission of new accreditation applications. Maintain all documentation and databases as needed to support continued accreditation. Submit all required documentation and images to Operations Services for application submission. Ensure that all changes are communicated and that all submitted policies are followed according to accreditation standards

Manage the hub operations through:

Camera Management: Working with Operations Services to coordinate scheduled maintenance and repairs of cameras while ensuring efficient and timely operations are maintained

Fleet Management: Responsible for fleet management, assisting Operations staff in coordinating scheduled maintenance, repairs, annual renewals, and reporting of damaged vehicles. May provide ancillary oversight to regional operations employees

Recordkeeping & Data Management: Ensure accurate recordkeeping and data management according to all state and regulatory agency guidelines and company policies and procedures

Facility Operations: Ensuring all hub/area utilities and services are maintained, daily checklists are completed, and a clean, safe, clutter-free environment is maintained. Responsible for working with Property Management and Operations Services as needed

Develop and maintain positive relationships with customers by:

DIS Staff Management: Manage any concerns that may arise when the clinical employees are performing nuclear stress services, ensuring that the needs of physicians and office staff are consistently met

Staffing Management: In the event of critical staffing shortages, fulfill the duties of the Nuclear Medicine Technologist or Cardiac Stress Technician

Quality Assurance: Perform audits of clinical staff to ensure image quality control, radiation safety, and adherence to all company, state, and federal regulations and policies. Work with Quality Assurance team to provide feedback and implement best practices

Client Management: Engage with customers routinely to obtain feedback on clinical staff and nuclear operations. Perform site visits, employee audits, and routine check-ins to maintain positive relationships and continued patient satisfaction

Other duties as assigned

Qualification

Nuclear Medicine CertificationSupervisory ExperienceBasic Life SupportPersonnel ManagementTraining & DevelopmentCommunication SkillsProblem SolvingOrganizational Skills

Required

Valid Driver's License

Active NMTCB or ARRT Certification OR an active National Paramedic Registry

Successful completion of an accredited Nuclear Medicine program or Paramedicine program

Current Basic Life Support certification

2 years of Supervisory experience in a clinical setting OR for Internal Applicants, a demonstrated ability to mentor and lead as verified through internal programs