HME · 3 days ago
Technical Support Representative I (Remote)
United States
Full-time
Remote
Entry Level
$17.10/hr - $19/hr
1+ years expHME has been creating innovative products for the drive-thru and pro-audio industries since 1971. They are currently looking for a Technical Support Representative to provide operation, troubleshooting, maintenance, and installation support to customers and installers over the telephone.
Customer ServiceElectronicsProduct Design
Responsibilities
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Administer service programs to effectively correct service issues
Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
Prepare and maintains daily logs and records
Identify and makes recommendations for product improvement
Training will be provided
Qualification
Required
Excellent verbal and written communication
Proven excellent attendance history in your previous employment
Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
Must have flexibility with shifts, including weekend coverage
Preferred
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Benefits
Tuition reimbursement
3 weeks paid vacation your first year
Paid holidays
Medical, vision and dental coverage
Pet insurance
Life insurance
401K contributions
Company
HME
Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.
501-1000 employees
H1B Sponsorship
HME has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
D
Daren Haas
Chief Strategy Officer
T
Todd Clyde
President
Recent News
2025-05-06
2025-02-16
2025-02-16
Company data provided by crunchbase