Minntronix, Inc. A Standex Company · 1 month ago
IT Specialist
Concord, NH, USA
Full-time
Onsite
New Grad, Entry LevelMinntronix, Inc., a Standex Company, is a global industrial growth company focused on innovation across various sectors. The IT Support Specialist plays a crucial role in ensuring high performance of IT services by managing and supporting end users and their workplace equipment, contributing to customer satisfaction and service excellence.
ElectronicsHardwareManufacturingProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Respond to tickets, including initial triage
Ticket resolution based on Knowledge Base articles and Standard Work
Escalation of tickets as required as per Standard Work
Installation, configuration, and support for all hardware, including laptops, desktops, printers, phones, etc
Installation, configuration, and support for all software, including Windows, Microsoft Office, and other company applications
Support of company mobile devices
Management of Users and Groups in Active Directory
Tasks related to onboarding/offboarding of users
Basic troubleshooting of VOIP-related issues
Basic support of telephony
Basic network troubleshooting
Contribution to activities supporting network security and compliance
Creation and review of knowledge base articles
End-user training where relevant
Maintain an excellent level of customer service
Qualification
Required
Must be a U.S. citizen (role supports CMMC‑controlled environments)
Completed IT apprenticeship or an associate's degree in computer science or comparable experience/knowledge
Working experience with IT hardware such as desktops, laptops, printers etc
Basic networking knowledge
Professional-level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop applications
Excellent communication skills, both verbal and written
Excellent command of the English language, both oral and written; additional languages are a plus
Working knowledge of general IT-related Business Administration Processes
Willing/able to travel <25%
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident
Company
Minntronix, Inc. A Standex Company
Minntronix, Inc, A Standex company, is a designer and manufacturer of custom magnetics including coils, inductors and transformers for industrial, medical and consumer electronics.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-31Acquired
Company data provided by crunchbase