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Legrand, North America · 1 week ago

Inside Sales Manager - REMOTE

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $100K/yr

5+ years exp

Legrand, North America is a global specialist in electrical and digital building infrastructures, and they are seeking an Inside Sales Manager to oversee inside sales activities for their Data Center Power & Control Division. The role involves providing leadership to the sales team, managing customer escalations, and ensuring sales goals are met while promoting a positive work environment.

Electrical DistributionElectronicsManufacturing

Responsibilities

Provide leadership and clear direction to a team of inside sales professionals

Coach and mentor team members to define and achieve individual goals

Provide daily direction and communication to employees to ensure customer needs are met in a timely, efficient, professional, and knowledgeable manner

Assist in resolving escalated customer issues

Provide support in CRM (Sales Force) and ERP functionality, administration, related applications, and upcoming releases

Ensure accurate and complete information is captured in the CRM system

Provide regular feedback and coaching to each team member

Support data entry and end-of-month financial requirements

Provide continual evaluation of processes and procedures, including suggestions for methods to improve operations, efficiency, and service

Establish and document work procedures and processes

Write and administer performance reviews for skill improvement and goal attainment

Support and motivate staff to participate in company-provided continued education classes and training, with the objective of completing individual goals and compliance with mandatory training

Encourage innovation and collaboration

Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions

Perform other duties as assigned

Qualification

Sales experienceSalesforce CRMProject managementData Center experienceMicrosoft OfficeInnovationEffective communicationOrganizational skillsProblem solvingInitiative

Required

Bachelor's degree from a four-year College or University with an emphasis in Business or a related field; or equivalent combination of education and experience

A minimum of 5 years' experience providing advanced support, sales, or inside sales experience in the information technology industry

Project management skills, including planning, organizing, and coordinating tasks

Demonstrated ability to negotiate and resolve conflicts

Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint)

Effective oral and written communication skills with the ability to provide information across multiple groups in the company, including Finance, Engineering, Marketing, and Sales

Strong organizational and planning skills and the ability to work independently

Position will require limited travel; the ideal candidate must be able to travel up to 6 times a year