Chick-fil-A Corporate Support Center · 2 weeks ago
PM Leader
Westbury, NY
Full-time
Onsite
Mid Level
$20/hr - $25/hrChick-fil-A Westbury is seeking a Team Leader to join their Leadership team, offering an opportunity for personal and professional growth. The role involves leading a team, ensuring operational excellence, and providing a great customer experience in a fast-paced environment.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Acts as a role model and leader in the restaurant, setting a tone for team work and encourage others to do the same by being high energy, positive, tolerant, kind, and open to new ideas
Works alongside Team Members in all areas, ensuring speed and accuracy, while maintaining food quality and safety. Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals
Collaborates with other Leaders when planning shifts to ensure all policies and procedures are followed and tasks are completed for the shift, setting up the next shift for success
Collaborates with HR and Talent Directors for the planning of all shifts ensuring schedule, setup, and leadership is in place and we are appropriately staffed
Collaborates with the Training Manager to ensure continual training, development, and recognition of our team members
Consistently reviews reports and metrics, always looking for and recommending improvement to the operation and our people
Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success
Develops junior leaders in line with restaurant leader development plan. Provides feedback in a way that is constructive and positive and in line with restaurant goals
Point of accountability for Excellent Customer Experience in the restaurant, reviewing key metrics in this area, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement
Point of accountability for audits and follow up items to maintain the highest scores. Work with leaders and team members to ensure standards are always met
Point of accountability for Restaurant operations and its equipment, overseeing shift leaders and team members in their daily tasks and working alongside them to make them better
Solves Problems – serves as an escalation point for our team
Works within the Chick-fil-A community to receive training and learn the culture of care; looks for opportunities for connections with other restaurants and corporate for related items
Qualification
Required
5 days per week with a focus on high volume times - Lunches and Dinners are required
Fridays and Saturdays are required
Acts as a role model and leader in the restaurant, setting a tone for teamwork and encourage others to do the same by being high energy, positive, tolerant, kind, and open to new ideas
Works alongside Team Members in all areas, ensuring speed and accuracy, while maintaining food quality and safety
Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals
Collaborates with other Leaders when planning shifts to ensure all policies and procedures are followed and tasks are completed for the shift, setting up the next shift for success
Collaborates with HR and Talent Directors for the planning of all shifts ensuring schedule, setup, and leadership is in place and we are appropriately staffed
Collaborates with the Training Manager to ensure continual training, development, and recognition of our team members
Consistently reviews reports and metrics, always looking for and recommending improvement to the operation and our people
Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success
Develops junior leaders in line with restaurant leader development plan
Provides feedback in a way that is constructive and positive and in line with restaurant goals
Point of accountability for Excellent Customer Experience in the restaurant, reviewing key metrics in this area, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement
Point of accountability for audits and follow up items to maintain the highest scores
Work with leaders and team members to ensure standards are always met
Point of accountability for Restaurant operations and its equipment, overseeing shift leaders and team members in their daily tasks and working alongside them to make them better
Solves Problems – serves as an escalation point for our team
Works within the Chick-fil-A community to receive training and learn the culture of care; looks for opportunities for connections with other restaurants and corporate for related items
Consistent and Reliable
Cheerful and positive attitude
Desire to serve and help others
Team player
Works well under pressure
“No task is too small” mentality
Self-starter
Able to multi-task
Able to work in a fast-paced/high volume operation without compromising food safety or quality
A developer of people
Have the ability to lift and carry 50 lbs on a regular basis
Have the ability to stand for long periods of time
Benefits
Flexible schedule
Paid training
Employee discount
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
401(k) matching
Referral program
Profit sharing
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
Founded in 1946
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
2026-01-22
2026-01-22
San Diego Union-Tribune
2026-01-22
Company data provided by crunchbase