Unbound Now · 2 weeks ago
Client Services Facilitator - PRN Job Description
Fort Worth, Texas, United States
Full-time
Onsite
New Grad, Entry LevelUnbound Now is dedicated to fighting for the protection of the vulnerable and advocating for survivors of human trafficking. The Client Services Facilitator will welcome youth and service partners, meet their immediate needs, and provide case management to connect them with care services.
Non ProfitPublic SafetyTraining
Responsibilities
Welcome youth and service partners to the drop-in center during assigned shifts. Arriving on time for all assigned shifts is essential
Complete all onboarding and annual training requirements promptly
Follow established entry protocol for all youth accessing the drop-in center. Complete the intake form and assessments as appropriate
Meet immediate physical needs of clients - clothes, food, toiletries, etc
Document each intake and all services/referrals provided before your shift ends
Ensure a smooth hand-off to incoming staff at the end of the shift
Request youth accessing the drop-in center to complete a survey following the protocol established by the Governor’s Child Sex Trafficking Team
Promptly answer incoming phone calls with an eager attitude. Accurately document call details, including caller information, purpose of the call, and any actions taken or required, using the designated tracking log. Follow the script and directions provided for screening phone calls
Maintain facility cleanliness and sanitation, including running laundry, keeping the kitchen and bathrooms clean, etc. Janitorial services will be provided, but staff must ensure that the center is clean and tidy at all times
Follow health precaution protocol and sanitation requirements
Alert the drop-in center Assistant Director when challenging situations arise
Recognize red flag behavior (as described in Unbound Now’s Abuse Prevention and Response Policy) and report to the drop-in center Assistant Director
Convey a service-oriented approach to clients and partner agencies. Communicate an eagerness to be helpful with all clients and stakeholders. Collaborate with coworkers or other service providers to maximize client care
Provide trauma-informed care
Help provide proper care for an emotional support dog
Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable)
Complete all Unbound Now required training on time
Qualification
Required
Entry-level experience
Mature Christian faith, as evidenced by participation in a local Christian church
Three references (supervisor, professional, personal)
Complete Unbound Now's Foundations training
Fulfill Unbound Now's annual and ongoing training requirements for abuse prevention
Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check
Pass employment eligibility verification
High level of emotional maturity and responsibility
Strong work ethic - consistent and reliable
Commitment to excellence and professionalism in services provided
Excellent relational, communication, and interpersonal skills
Excellent organizational and administrative abilities
Ability to multitask
Possesses basic computer skills
Ability to handle crises
Ability and willingness to maintain the confidentiality of sensitive information
Ability to build trust and good working relationships with others
Appreciation of the need for cultural competency
Participate in ongoing training
Abide by all Unbound Now's policies and procedures, including Unbound Now's Abuse Prevention and Response Policy
Required to stand for extended periods, walk and sit; talk and hear, both in person and by telephone; use arms, hands, and fingers to lift and handle objects, as well as use keyboards
Requires the ability to work 13-hour shifts
Requires the ability to stay awake overnight
Regularly required to stoop, kneel, bend, crouch, and lift to 30 pounds
Close visual attention and prolonged mental concentration
Work duties may, on rare occasions, be performed in an environment requiring exposure to odors, bodily fluids, and noise
Ability to walk and control a large dog
Preferred
Experience in social work
Training and experience in survivor-centered, trauma-informed services
Preference given if trained in: the use of motivational interviewing, the stages of change model, or TBRI
Experience handling crises
Company
Unbound Now
We envision a world free of human trafficking.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Peters
Founder, Interim CEO
Company data provided by crunchbase