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Michigan Broadband Services · 1 day ago

Hosted Voice Technician

Carney, Michigan, United States

Full-time

Hybrid

Mid Level

Michigan Broadband Services is seeking a skilled Hosted Voice Technician to manage our Voice over IP (VoIP) and Hosted PBX solutions. This role involves providing technical expertise for installation, support, and maintenance of cloud communication services for our diverse client base, ensuring seamless and reliable voice communications.

InternetUnified CommunicationsVoIP

Responsibilities

Deploy, configure, and activate new hosted PBX systems, phones, and related hardware for clients

Respond to and resolve customer tickets for voice and data issues, acting as a primary point of contact

Perform regular maintenance, updates, and upgrades on hosted voice platforms and network infrastructure

Diagnose and fix complex voice, network, and equipment problems, minimizing service disruptions

Manage features like call forwarding, voicemail, auto-attendants, and conferencing for customer accounts

Maintain accurate records of stock inventory, configurations, installations, maintenance, and troubleshooting efforts

Train end-users and other technical teams on system usage and features

Monitor network performance and system alerts to proactively identify issues

Qualification

VoIPSIPTCP/IPHosted PBXCloud PBXNetworking principlesTroubleshootingCustomer serviceIndustry certificationsProblem-solvingCommunicationTeamworkIndependent work