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Velera · 1 day ago

Client Delivery Analyst III (EMV/Contactless) - Remote

United States

Full-time

Remote

Mid, Senior Level

$76K/yr - $97K/yr

7+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Client Delivery Analyst III supports the successful implementation of various complex financial institution debit and/or credit projects by executing technical tasks and performing quality checks, leading client consultations on business and technical requirements.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Meet with the client to discuss specifications for complex projects, work with the client and vendors to determine project options, and facilitate meetings with key client personnel as needed

Complete Gap Analysis, as needed, to define system set-up requirements

Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations

Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems

Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time

Identify and report outstanding issues to the assigned project manager; assist with issue resolution

Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team

Validates system parameters and conducts testing, modifying program parameters when necessary

Provide technical support to clients during the design, development, and implementation phases of the project

Provide extended hour post-implementation support for projects, and occasional on-site support as needed

Follows change control and appropriate change management processes and helps ensure that less tenured Business Analyst- Project Consultants understand and follow these processes

Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations

Assist with identifying improvements to the defined processes within the department

Assists with training and mentorship of less tenured Analysts

Assists in developing new product/ service requirements templates and procedural steps

Understand and complete tasks associated with various types of department projects

Provide after-hours on-call support for project installations as needed

Perform other duties as assigned

Qualification

Project Management CertificationPayment Processing ExperienceBusiness/System AnalysisClient-Facing SupportSix Sigma MethodologyData MigrationCommunication SkillsProblem-Solving SkillsTeam CollaborationMentorship