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Blue Shield of California · 1 day ago

HR Analyst, Experienced

California, United States

Full-time

Hybrid

Mid Level

3+ years exp

Blue Shield of California is a nonprofit organization focused on transforming healthcare to be more affordable and effective. The HR Analyst, Experienced will support the HR:Connect team by managing complex HR cases, improving resources, and participating in strategic projects.

Financial ServicesHealth InsuranceNon Profit

Responsibilities

Manage and execute sensitive and complex operational processes and data audits. Will include operational processes and HRIS system transactions

Act as owner of various HR programs and process (e.g., Terminations, Sanction Checks and Life Claims) and provide input and guidance to other HR team members as it relates to the programs or processes

Evaluate and recommend needed changes or enhancements in company / HR programs/ policies by identifying gaps, recommending, and implementing solutions

Be Responsible for policy maintenance, documentation, and workflow creation

Will act as back up support on phone and chat during peak seasons or on an as-needed basis

Consult and coach the HR Specialists for escalated HR cases/calls. This will include participating in onboarding training for new specialists

Act as an escalation path to handle more complex cases and situations or to direct specialist response to such cases as appropriate

Support the team roadmap and other projects by participating in the project development, eliciting the business requirements, and supporting stakeholder analyses. Support change management plans and deployment. Act as subject matter expert in owned processes and programs

Other duties as assigned

Qualification

HR-related experienceAnalytical skillsProject managementHR data processingTraining activitiesOperational documentationProblem-solving skills

Required

Requires a college degree and a minimum of 3 years of prior HR-related experience in an HR role (or 5 years of HR Generalist experience)

Requires advanced knowledge of HR obtained through advanced education combined with experience

Requires practical knowledge of project management (experience driving operational improvement projects preferred)

Requires experience developing and maintaining operational procedural and knowledge documentation (experience with process creation and ownership preferred)

Requires demonstrated analytical and problem-solving skills

Requires experience processing HR data and creating reports to analyze trends and key takeaways

Requires experience leading training activities for new team members