Apply on Employer Site

National General · 1 day ago

Telephone Claims Adjuster - National General

California, United States

Full-time

Onsite

Mid Level

$21.20/hr - $30.87/hr

National General is a part of The Allstate Corporation, providing a range of insurance products through independent agents and directly to consumers. The Telephone Claims Adjuster is responsible for investigating automobile accidents, determining coverage, and negotiating claims, while also supporting customers and internal partners in the process.

FinanceFinancial ServicesInsurance

No H1B

Responsibilities

Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims

Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority

Recognizes and identifies body parts of a vehicle and understanding other potential property damage

Identifies customer needs and works to meet those needs using appropriate customer service skills

Determines subrogation or fraud potential and how to handle

Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department

Qualification

Claims InvestigationInsurance Policy KnowledgeCustomer Service SkillsNegotiation SkillsProblem-Solving

Required

Investigating and confirming the facts of loss for advanced automobile accidents

Determining coverage, liability, damages and adjusting and negotiating claims within limit of authority

Applying increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

Learning how to review, evaluate, and negotiate basic to moderate injury claims

Handling investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority

Recognizing and identifying body parts of a vehicle and understanding other potential property damage

Identifying customer needs and working to meet those needs using appropriate customer service skills

Determining subrogation or fraud potential and how to handle

Applying advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department