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ServiceNow · 2 months ago

Senior Linux System Admin - Federal

4810 Eastgate Mall, San Diego, California, United States

Full-time

Onsite

Mid, Senior Level

$127K/yr - $215K/yr

4+ years exp

ServiceNow is a leading company in Information Technology and Services, aiming to make the world work for everyone. The Senior Linux System Admin will be responsible for administering and operating the global cloud infrastructure that supports their SaaS products, ensuring availability and efficiency while collaborating with engineering teams.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud

Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience

Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains

Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members

Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing

Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation

Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures

Troubleshoot database backup and restore failures as well as perform database migrations

Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more

Qualification

Linux expertiseCloud infrastructureSite Reliability EngineeringPerformance monitoringConfiguration managementDatabase technologiesNetworking technologiesCommunicationCollaborative team work

Required

Strong Linux expertise is a must

4+ years of experience with Linux (RedHat and/or CentOS)

Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable

Working level knowledge of one: Perl, Python, JavaScript

Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred

Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks

Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal

Understanding of ITIL v3 framework and how it applies to incidents, problems and change

Candidate must have good communication skills and work well in a collaborative team environment

Preferred

Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable