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EV · 1 day ago

IT Service Desk Administrator

Tempe, AZ

Full-time

Onsite

Entry Level

2+ years exp

EV Group, Inc. is seeking an IT Service Desk Administrator who serves as the first point of contact for internal customers. This role provides comprehensive IT support, manages IT assets, and involves proactive troubleshooting and oversight of the ticketing system.

ElectronicsOil and GasVideo

Responsibilities

Offer IT support to both local and remote staff members

Help with troubleshooting hardware and software

Contribute to IT project implementations with solution assistance

Efficiently log, prioritize, and direct user inquiries and incident reports

Maintain thorough documentation of all support activities

Oversee the lifecycle management of IT equipment, including: Receipt and inventory tracking., Coordination of maintenance or warranty claims with vendors., Execution of equipment lifecycle procedures., Setup and decommissioning of IT hardware

Provide support for standard client software applications, including MS Office suite, Adobe Suite, and more

Respond to inquiries via email, over the phone, in person, or via ticket system

Aid in the research and acquisition of computer accessories and supplies

Commitment to provide exceptional customer service

Qualification

IT supportTroubleshootingInventory managementPC proficiencyCommunication skillsCustomer serviceTech savvyDiscretion

Required

An associate or bachelor's degree in a relevant field, or 2-4 years of experience in a related IT role

Proficiency in handling sensitive information with discretion

Tech savvy, experience working in a tech-related field

Strong communication skills and professional demeanor with all company levels and clients

Advanced proficiency in PC usage and applications

Ability to diagnose and resolve technical issues

Company

EV

EV specialise in delivering visual analysis that provides timely insight to well and pipeline operators, helping them to understand and resolve their most complex issues.

Founded in 2000

Norwich, Norfolk, GBR

51-200 employees