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American Equity · 1 day ago

Learning & Development Specialist

West Des Moines, IA

Full-time

Onsite

Mid Level

4+ years exp

American Equity is a company focused on creating and maintaining effective learning materials for its operations teams. The Learning and Development Specialist will develop training content, facilitate training sessions, and ensure compliance with industry changes.

ConsultingFinanceInsurance

Responsibilities

Creates and maintains accurate learning materials such as procedures, job aids, and other text-based content; create and innovate materials as needed to drive organizational objectives

Develops technical and change communication to support new capabilities, policies and procedures

Collaborates effectively with Instructional Designers to understand knowledge gaps and present technical and non-technical training content

Resolves and responds to training issues and questions from leaders and associates on the application and interpretation of processes, company policies, and current regulations

Partners with subject matter experts, observes work processes, and communicates with business leaders and staff to research and analyze information required for the development or update of training material

Prepares, packages, and presents draft documentation to management, compliance/risk, subject matter experts, and appropriate lines of business for review and publication approval

Reviews and maintains training material throughout the year to ensure compliance with record retention and changes in the insurance industry; monitors and maintains the record retention timeline set by the company on all active or archived policies and procedures

Facilitation of classroom and eLearning content

Provide one on one or group coaching

Strive to ensure training programs are engaging and encourage employee retention

Performs other related duties as assigned

Qualification

Curriculum DevelopmentProcess DocumentationProject ManagementMicrosoft Office SuiteInstructional DesignAnalytical SkillsCoaching SkillsInterpersonal SkillsWriting SkillsProblem-Solving Skills

Required

Bachelor's degree (B.A.) from four-year college or university in English, Communications or related field of study; or four (4) years of related operations experience; or equivalent combination of education and/or experience

Broad knowledge of processes and procedures within an operations or customer service center environment required

Knowledge of process documentation best practices and procedures, including documentation layouts, flowcharts and illustrations

Ability to manage projects of medium to high scope independently, while working cross-functionally with multiple teams and stakeholders

Exceptional grammar and writing skills; excellent interpersonal skills, oral, written, and business communications skills

Demonstrated ability to write reports, business correspondence, and procedure manuals

Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines

Ability to work effectively in a team-based, collaborative environment

Strong analytical and problem-solving abilities

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to prioritize, multi-task, and perform effectively under pressure

Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility

Proficient in the use of Microsoft Office Suite

Preferred

Completion of LOMA courses, Instructional Design and or E-learning courses are a plus

Company

American Equity

American Equity Investment Life Insurance Company® We are The Financial Dignity Company – and while each person might define financial dignity differently, we believe it’s having the means to retire with pride and peacefulness in your daily life.

Founded in 1996

West Des Moines, Iowa, USA

501-1000 employees