City National Bank · 1 day ago
Manager Loan Administration
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
$111K/yr - $190K/yr
10+ years expCity National Bank is a leading financial institution that has been dedicated to helping clients, colleagues, and communities flourish since 1954. They are seeking a Manager of Loan Administration to direct and manage the workflow and team assignments of the Loan Closing function, ensuring a complete package for documentation preparation and boarding for various secured requests. The role involves overseeing processes, providing guidance, and ensuring quality control within the loan administration team.
BankingFinanceFinancial Services
Responsibilities
Evaluate and implement unit workflow processes, service level agreements (SVL) and colleague performance metrics. Measure and report results, modifying processes as necessary
Oversee workload allocation based on colleague proficiencies and unit volumes and adjust as necessary for seasonal or daily “peak” periods
Provide guidance on documentation and funding requirements for complex credit requests to the field Relationship Manager (RM) and to interdepartmental CLC colleagues
Build a unit infrastructure to support the submission of a “complete package” for documentation preparation and for boarding for all consumer, commercial and real estate secured requests for all lines of business
Act as the primary liaison with Sales, Legal, Compliance and interdepartmental CLC teams to resolve outstanding issues to expedite documentation and boarding for a positive client experience
Create and update Loan Closing desk procedures and communications which keep pace with Credit Policy, Product Solutions and Strategies marketing and all changes initiated by CLC interdepartmental units
Create and administrator a Loan Closing Risk Control Assessment and Self Assessment (RCSA) and maintain a monthly error ratio of 3 % or less
Oversee the Finance Center Loan Closing workflow and maintain the system usage and enhancements for maximum productivity and quality control
Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance quality in the City Loan Center based on field input and other RCSA results
Manage the origination Flood Desk for all required pre-boarding requirements, including client notification and to determine structure/contents coverage
Oversee the Documentation Exception report and follow-up process
Provide direction to the Application Support and Imaging Center Managers in the absence of the Manager, Support Services
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement
Qualification
Required
Minimum 10 years of experience in financial services
Minimum 10 years of experience in loan processing, boarding and loan documentation; knowledge of underwriting required
Minimum 10 years of management experience
Preferred
Excellent organization and analytical skills
Thorough knowledge of a broad range of loan products, documentation, and servicing functions
Demonstrated ability to define workflow processes and leverage technology to enhance productivity
Working knowledge of state, federal and general banking compliance requirements and regulations, including sound knowledge on upcoming regulatory requirements, i.e. Dodd-Frank, CFPB
Extensive knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures
Strong leadership skills with emphasis on performance measurement, process design and execution
Excellent verbal and written communication skills to interact professionally and proactively with all levels of management and staff
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
UPSTATE BUSINESS JOURNAL
2025-12-18
Venture Capital Firms
2025-11-08
Company data provided by crunchbase