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Lumenis · 2 weeks ago

Inside Sales Manager – Service Contracts

San Jose, CA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $180K/yr

2+ years exp

Lumenis is seeking a Service Solutions Sales Manager who will play a crucial role in driving service revenue and enhancing customer satisfaction. The role involves leading a team, developing customer relationships, and implementing strategic consultative selling practices.

BiotechnologyHealth CareMedical

Responsibilities

Lead and develop the Inside Sales and Administrative team

Build strong relationships, understand customer needs, and provide tailored service solutions

Drive revenue growth through strategic consultative selling and exceptional service delivery

Supervise and support the Inside Sales and administrative teams for service solutions

Recruit, hire, train, and retain talented sales and support staff

Coach and mentor team members in consultative sales, customer engagement, and service excellence

Set and track performance targets and metrics; implement process improvements to enhance efficiency and customer satisfaction

Conduct team meetings, 1:1 coaching sessions, and performance reviews

Collaborate with field sales, service management, and other departments to align strategies and share best practices

Conduct needs assessments to recommend the most appropriate service solutions, avoiding high-pressure sales tactics

Prepare accurate quotations, proposals, and contract renewals, ensuring compliance with pricing guidelines and terms

Maintain in-depth knowledge of all Lumenis service offerings, product lines, and promotions

Deliver presentations on service solutions, value propositions, and best practices to customers and internal teams

Track customer feedback to improve offers and ensure a customer-first approach

Oversee sales administration processes, ensuring timely and accurate quotes, contracts, and customer communications

Prepare and analyze sales forecasts, activity reports, and performance metrics

Partner with marketing to develop service-related collateral, training materials, and promotional programs

Maintain Salesforce CRM data accuracy and leverage it for account management and reporting

Ensure seamless coordination with internal stakeholders including Legal, Service, Finance, and Marketing

Qualification

Service Solutions SalesCustomer EngagementTeam LeadershipSalesforce CRMMicrosoft OfficeAnalytical SkillsOrganizational SkillsVerbal CommunicationWritten CommunicationPresentation SkillsRelationship Building