Trolley AI · 2 weeks ago
Marketing & Operations Assistant
United States
Full-time
Remote
Entry, Mid Level
2+ years expTrolley AI is a fast-growing creative operations company delivering high-impact digital and marketing solutions. They are seeking a Marketing & Operations Assistant to support the Project Manager and Social Content Strategist by maintaining operational order, coordinating details, and ensuring timely execution of content and campaigns.
Computer Software
Responsibilities
Collaborate with the Social Content Strategist to execute brand narratives, campaigns, and content plans through trend-driven and evergreen content
Assist with captions, hooks, hashtags, and tone-specific messaging tailored to each platform and clients voice, goals, and social content strategy under the social content strategist lead
Study creators such as Jay Shetty, MrBeast, Alex Hormozi, Louise Aubery, and Alex Eubank, as well as global cultural figures like Dua Lipa, Rosalía, and Charli XCX, to stay up to date with content formats, trends, and shifts in the media landscape
Support creative brainstorming and propose platform-specific content ideas that add clarity, originality, and resonance to each clients content ecosystem and engagement
Support the development of evergreen assets, content libraries, and pre-launch or campaign-based content for consistency and scalability
Leverage AI tools (ChatGPT, Wispr, Perplexity) to support ideation, research, and workflow efficiency while maintaining high quality and strategic alignment
Propose timely, platform-specific adaptations of trends that align with each clients positioning, audience, and content strategy
Propose creative ideas and adaptations within established brand guidelines and content strategy
Build, maintain and manage multi-platform content calendars in ClickUp, ensuring all scheduled content aligns with the Content Strategist's plan an direction
Own weekly ClickUp calendar updates with strong attention to detail and forward planning
Upload, schedule, and label content across platforms (Instagram, TikTok, LinkedIn, Substack, YouTube) using tools like Metricool
Maintain, improve and update the content performance metrics tracker to support Content Strategist's strategic analysis
Support founder/client distribution by sending reminders or ready-to-share content assets via Slack or designated ClickUp channels
Optimize post performance through visual QA, timing adjustments, and trend-aware refinements
Maintain organized caption libraries, visual assets, and content trackers in ClickUp
Work directly with the Project Manager to ensure internal production processes run smoothly
Maintain ClickUp hygiene: ensure tasks are properly labeled, prioritized, tracked, updated, and delivered on time
Own operational execution, system hygiene, and follow-through across projects and content workflows
Maintain and update project timelines, deadlines, and team task statuses in ClickUp, under Project Manager coordination and supervision
Assist in the creation, updating, and documentation of Standard Operating Procedures (SOPs) across the production department
Maintain and organize shared documentation in Google Drive, ensuring all internal and external resources are clearly accessible
Support weekly and monthly reporting by gathering status updates and ensuring follow-through on pending items
Coordinate cross-functional communication between internal creative teams and clients to minimize blockers and maintain delivery flow
Support the Project Manager with project scoping, presentation and market research, and creative brief preparation
Provide operational and coordination support for podcast production and campaigns under Project Manager direction
Assist with podcast and project guest booking logistics, including outreach tracking, schedule confirmations, and materials collection (headshots, bios, release forms)
Maintain and update guest trackers, ensuring alignment between booking, production, and social/media teams
Organize and maintain guest materials (intake forms, bios, headshots, release forms, recording instructions) in ClickUp and Drive, ensuring all assets are complete
Prepare and share guest-facing materials such as recording guidelines, calendar confirmations, and reminder emails, ensuring a smooth and professional guest experience
Support internal production by helping organize episode assets, notes, and links to ensure readiness before recording
Flag missing information, delays, or potential issues related to guest coordination or materials to the Project Manager to prevent last-minute blockers
Ensure podcast and video uploads (RSS/YouTube/Spotify) follow optimized publishing guidelines
Track, organize, and surface key performance metrics to support strategic analysis and decision-making
Monitor analytics across platforms and support biweekly performance reporting
Track key KPIs such as follower growth, views, profile visits, and engagement rates
Share weekly performance updates via Slack and ClickUp, including key metrics and high-level insights
Assist with weekly client reports, summarizing actions taken, progress, and blockers
Work closely with PM, producers, designers, and editors to ensure brand and strategy aligned assets across projects
Collaborate with creative leads and editors during post-production
Attend bi-weekly team syncs to discuss production goals, feedback, priorities and pivot strategies
Respond clearly and promptly to feedback via Slack and ClickUp
Work comfortably with high-touch clients and adapt quickly to feedback
Support creative campaign ideation, brief development, and integration of cultural references
Act with speed, accountability, and strategic judgment across campaigns
Qualification
Required
2–3+ years of experience in social media coordination, content marketing, or operations
Proficiency with tools such as ClickUp, Metricool, Canva, Slack, and Google Drive
Strong knowledge of Instagram, TikTok, LinkedIn, YouTube, and emerging platforms
Familiarity with AI tools (ChatGPT, Perplexity, Wispr) to streamline workflows
Strong understanding of social trends, hooks, hashtags, and caption best practices
Experience working with personal brands, creators, or podcast-driven formats is a plus
Excellent organizational and time-management skills
Analytical mindset to track KPIs and surface insights
Preferred
Background in a creative agency, media, Marketing or influencer marketing environment
Experience repurposing content for multi-format storytelling (video, podcast, carousel)
Zapier knowledge is a plus
Fluent in Spanish is a plus
Benefits
Work from anywhere
Flexible schedule and time off — no micromanaging
Direct collaboration with the Founder
Access to top-tier AI tools (Perplexity, ChatGPT, ClickUp Brain and more)
Clear path for long term career growth
A supportive company culture grounded in ownership and prioritizing progress over perfection
Company
Trolley AI
Trolley AI is the control room for founder-led execution—uniting creative vision and operational rigor in one integrated platform.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase