Ascentria Search Partners · 2 weeks ago
Customer Operations Coordinator
Georgia, United States
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expAscentria Search Partners is seeking a Customer Operations Coordinator to ensure the efficient execution of the delivery cycle from order confirmation to customer arrival. The role involves coordinating between sales, warehouses, carriers, and finance to optimize delivery operations while maintaining customer satisfaction.
Recruiting
Hiring Manager
Ken Schmitt
Responsibilities
Confirm delivery dates with customers and coordinate order preparation with warehouses and carriers
Negotiate and assign carriers based on cost, timeframe, and availability, always seeking the most efficient option
Record and update all shipment information (BOL, POD, tracking, incidents) in SAP/Salesforce
Monitor compliance with transit times and the quality of service provided by carriers
Analyze and report transportation costs, proposing optimization measures
Collaborate with Finance to validate and control transportation invoices
Issue, file, and distribute key logistics documentation (order confirmations, shipping docs, POD)
Proactively communicate delays or incidents, coordinating solutions with Sales and the customer
Qualification
Required
Experience in logistics coordination and ground transportation (LTL/FTL)
Knowledge of SAP and delivery/billing processes
Ability to analyze logistics costs and basic negotiation with carriers
Organization, accuracy, and effective communication
Problem-solving attitude, balancing service and economic efficiency
3 to 6 years of experience in logistics or B2B customer service roles
Training in Logistics, Administration, or related fields
Experience with 3PL or distribution companies with high shipping volumes
Reliable person with a control mindset and results-oriented approach
Company
Ascentria Search Partners
At Ascentria Search Partners, we are more than recruiters—we are strategic partners, trusted advisors, and relationship builders committed to connecting companies with the exceptional talent they need to lead, innovate, and thrive.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-05-06Acquired
Leadership Team
Ken Schmitt
Partner and Co-Founder, National Recruiter
Recent News
2025-05-06
2025-04-12
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