LotusFlare · 2 days ago
Client Engagement Manager
Santa Clara, CA
Full-time
Hybrid
Senior Level
5+ years expLotusFlare is a provider of cloud-native SaaS products based in Silicon Valley, focused on delivering digital commerce and monetization solutions for enterprises. The Client Engagement Manager will be responsible for delivering digital solutions to clients in the telecoms, media, and technology sectors, building strong customer relationships, and coordinating project execution.
ComputerEnterprise SoftwareTelecommunications
Responsibilities
Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors
Operate as the lead point of contact for any and all matters specific to your accounts
Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment
Build and maintain strong, long-lasting customer relationships
Coordinate with 3rd parties who may be involved in a solution delivery
Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers
Manage testing, production releases, and project handover to customer support and operational teams
Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business
Support project management activities, ensuring issues are documented and addressed
Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas
Aid in product design and product development
Build a team and lead a team of client engagement managers serving our clients
Qualification
Required
Bachelor's degree from a top-tier university
5+ years of experience in management consulting, enterprise software, or startups
Deep expertise in industries such as mobile and fixed telecommunications, media and technology
Functional knowledge, including but not limited to strategy, project management, and product management
Proven track record of performance leading delivery of complex digital solutions, on time and within budget
Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
Demonstrated leadership ability in an international team environment
Initiative taker, eager to break new ground, create opportunities for others, and a quick learner
Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
Willingness and ability to travel
Preferred
Advanced degree or MBA is preferred
Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus
Benefits
Competitive salary package
Paid lunch (In the office)
Private healthcare
Yearly bonus
Training and workshops
Truly flexible working hours
Top-of-the-class engineers to learn from and work with
Company
LotusFlare
LotusFlare’s mission is to design, build, and continuously advance a digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises.
501-1000 employees
H1B Sponsorship
LotusFlare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$12MKey Investors
EricssonMDI VenturesSocial Capital
2025-12-03Series Unknown
2016-11-01Series Unknown· $2M
2015-09-01Series A· $6M
Leadership Team
Sam Gadodia
CEO & Co-founder
Terry Guo
President & Co-founder & Product
Recent News
2025-12-05
2025-12-03
News Powered by Cision
2025-12-03
Company data provided by crunchbase