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VIA Health Partners · 1 day ago

Strategic Account Manager

Lincolnton, NC

Full-time

Onsite

Mid Level

4+ years exp

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care, dedicated to serving all patients and families regardless of their ability to pay. They are seeking a Strategic Account Manager to manage existing and new clients, maintain communication, and build relationships with referral sources in their community.

EducationHealth CarePharmaceutical

Growth Opportunities

Responsibilities

Management of Existing and New/Potential Clients/Referral Sources

Maintains ongoing support and regular communication to existing as well as new/potential clients and referral sources. Makes contact on a regular and appropriate basis. (Number of contacts (phone/face to face) to be defined: # of face-to-face contacts per week, # of phone contacts per week and # of new referral sources per month)

Serves as the ‘face’ or the representative and the liaison between VIA Health Partners and the client/referral sources and community education in the Education and Resource Manager’s (ERM’s) determined territory

Plans daily/weekly/monthly activities and goals around regular reports and feedback regarding top, medium and low referral sources as well as client concerns, feedback, or other pertinent information

Maintains (and follows up within VIA Health Partners) that patients referred by ERM’s sources are handled with the highest of quality. Any concerns are addressed by the ERM

Works very closely with the Referral/Intake team and the patient care teams, communicating any pertinent information relative to exceeding the expectations of the client/referral source

Assists in departmental strategies for building stronger relationships with existing clients/referral sources

Provides regular information and in-services/education to clients/referral sources pertinent to Hospice, Palliative Care and end-of-life care in general

Coordinates educational opportunities within the ERM’s region

Analyze data and develop strategy/plan based on needs of the organization

Attends community-based meetings and events (i.e., Chamber of Commerce, senior resource groups, marketing events held at referral sources, community resource meetings, VIA Health Partners organizational and fund raising events) in ERM’s territory to increase referral sources

Competitive environment information. Aware of all regional communications and provides feedback to VIA Health Partners on the regional approach of other service providers

Participates in contract relationship between facilities and VIA Health Partners. Acts as a liaison between the facility and the Senior Director of Clinical Services and the Vice President Finance and Operations in contract negotiations

May perform other duties as required

Qualification

Healthcare sales experienceClient relationship managementBachelor's DegreeMicrosoft Office proficiencyHospice experience

Required

A Bachelor's Degree in a related field is required

A minimum of 4 years of healthcare sales experience within Gaston and Lincoln Counties is required

Proficiency in Microsoft Office is required

Preferred

Hospice experience preferred but not required

Strong relationships with current healthcare referral sources in Gaston and Lincoln Counties is strongly preferred

Benefits

Medical, Vision, and Dental plans through BCBS

28 days of Paid Time Off

Excellent mileage reimbursement rate

403b Retirement plan with matching

Focused programs honoring Veteran patients

Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)

Best Orientation and Onboarding program you’ve experienced

Seasoned Hospice leaders guiding your career growth

Company

VIA Health Partners

Operating since 1978, VIA Health Partners, formerly Hospice & Palliative Care Charlotte Region, is not only a professional end-of-life healthcare provider, but a specialist in providing care during this delicate time.

Founded in 1978

Charlotte, North Carolina, USA

501-1000 employees