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DSV - Global Transport and Logistics · 1 week ago

Customer Service Agent, Admin-Wave Planner 3rd Shift

USA - Lancaster, Midpoint Dr

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

DSV - Global Transport and Logistics is a leading company in the logistics sector, seeking a Customer Service Agent for their 3rd Shift. The role involves label control, yard coordination, and administrative tasks to support outbound operations, ensuring efficient communication and documentation throughout the shipping process.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner

Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance

Track and document all labels given out

Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis

Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins

Complete computer data entry required for shipments

Issue seals to loaders

Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads

Schedule LTL carriers for pickup (site specific)

Print work assignments for replenishment drivers

Document and file all outbound related paperwork in a neat and orderly fashion

Multitask and work with a high sense of urgency in the performance of all duties

Assist outbound supervisors with compiling and tracking downtime sheets as required

Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors

Maintain a clean, neat, and orderly work area

Assist in maintaining the security of the warehouse

Ensure all seals and sensitive documents are properly secured when not in use

Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner

Conduct operations in a manner, which promotes safety

Conduct operations in accordance with OSHA and MSDS Standard

Safe use of powered equipment, RF scanners, computers, and printers

Follow company policies, guidelines, and ISO procedures

Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)

Repeated heavy lifting over 25 pounds as needed

Repetitive motion consisting of (but not limited to) walking, climbing, and carrying

Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping

Details may vary dependent on work function – the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed

Performs other duties as assigned

Work overtime as dictated by business whether mandatory or voluntary

Qualification

Excel ExperienceRF ScannersWarehouse Management SystemsMS Office ApplicationsInventory Control ExperienceAttention to DetailEffective CommunicationAdaptability

Required

Must have a high school diploma or general education degree (GED)

1-3 years' experience working in inventory control or warehousing admin experience

Must have Excel Experience and be computer literate

Intermediate computer skills

RF Scanners

Proficient MS Office Applications

English (reading, writing, verbal)

Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products

Strong attention to detail accuracy and accomplish job task in a timely manner

Ability to perform duties with minimal supervision or guidance

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment

Effective communication skills

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate