Renewal by Andersen of Washington · 4 days ago
Warranty Service Technician (Level I or Level II)
Boise, ID
Full-time
Onsite
Entry, Mid Level
$25/hr - $35/hr
2+ years expRenewal by Andersen is committed to craftsmanship and customer satisfaction, and they are seeking a Warranty Service Technician to diagnose and repair windows and doors. This field-based role is essential for resolving warranty claims and ensuring customer trust in their products and services.
Building MaterialConstructionInterior DesignManufacturing
Responsibilities
Service and repair previously installed Renewal by Andersen windows and doors
Diagnose warranty issues and determine appropriate corrective actions
Take accurate measurements for repairs and replacements
Analyze customer situations and verify corrective actions resolve the issue efficiently and cost-effectively
Communicate service issues and solutions with internal teams
Keep managers and team members informed of customer interactions and work completed
Follow current product specifications, installation standards, safety protocols, and process updates
Maintain organized service inventory and request material replenishment as needed
Complete all Renewal by Andersen paperwork, forms, FSL App entries, and WOLIs accurately and on time (within required timelines)
Portray a professional image through appearance, vehicle condition, and conduct in customers’ homes
Provide a high level of customer satisfaction and exceed customer expectations
Adhere to work timelines, meet deadlines, and take ownership of responsibilities
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent experience
Valid driver's license with an insurable driving record
Ability to pass a criminal background check and drug screen
Ability to dismantle and reassemble windows, window coverings, and hardware
Strong analytical problem-solving and decision-making skills
Excellent interpersonal communication skills, including listening and empathy
Ability to confidently and professionally handle conflict or confrontation
Ability to work independently with minimal supervision
Flexibility to adapt to schedule changes, work variable hours, and work overtime as needed
Basic math skills and legible written communication
Maintain 70–75% monthly NPS
Working knowledge of Renewal by Andersen windows, doors, and warranty standards
Efficiently diagnose standard warranty issues and implement proper solutions
Replace essential service components (sashes, screens, hardware, panels)
Use a caulk gun efficiently and follow Renewal by Andersen caulking protocols for basic window applications
Perform basic interior service work and demonstrate a willingness to learn advanced techniques
Safely establish fall protection and anchor points
Cut and install Fibrex and L-Trim on basic window applications
Properly and safely use power tools (chop saw, table saw, circular saw, reciprocating saw)
Maintain 75–85% monthly NPS
Confidently manage escalated or complex homeowner situations
Diagnose improper installations and identify corrective solutions
Diagnose and resolve air and water intrusion issues
Pull and reset full window and patio door units across all styles
Demonstrate advanced knowledge of Renewal by Andersen installation techniques, including: Wood sash / wood pocket window applications, Nail flange window applications, Insulated glass units, Hinged and gliding doors
Use a metal brake and coil wrap effectively
Perform basic window mulls
Enforce and model all Renewal by Andersen safety protocols
Preferred
Two or more years of window installation or service experience preferred
Basic knowledge of construction, carpentry, remodeling, framing, and building materials
Benefits
Medical, dental and vision insurance
Life and Accidental Death & Dismemberment (AD&D) Insurance
Disability Insurance
Identity Theft Protection
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
401K
PTO / Sick Time
8 Paid Holidays plus 1 Flex Holiday
Discount on our windows and doors
Employee discounts on travel, apparel, electronics, restaurants and more!
Company
Renewal by Andersen of Washington
Here at Renewal by Andersen of Washington, we are one team united by a common goal: As the best of the best, we make a difference in the lives of our teammates, our families, and our communities as we serve each other and delight our homeowners.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase