NEOGOV · 1 month ago
Desktop Support Specialist II
Port of San Diego, CA
Full-time
Onsite
Mid Level
$74K/yr - $111K/yr
3+ years expNEOGOV is seeking a Desktop Support Specialist II to provide exceptional IT support to end-users. This role involves delivering advanced technical support, ensuring the reliability of hardware and software systems, and collaborating with IT teams to maintain system integrity.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides first-level support via telephone, in person, chat, and email requests, including problem for internal customers within the Port; performs a variety of duties in network, hardware, and software support, including the installation, configuration, and troubleshooting of equipment, devices and software
Installs, configures, supports, and maintains hardware, software, and computer systems; supports and maintains cameras, sensors, and workstations; troubleshoots and resolves complex hardware, software, and optical connectivity problems; provides telecommunications support
Performs systems administration functions for major computer/enterprise server and operating systems; installs, configures, deploys, maintains, and troubleshoots systems and network devices, including assigned servers, mobile devices, workstations, printers, video conferencing and audio/video presentation infrastructure, and law enforcement computerized hardware and software
Installs, tests, and debugs network operating systems and software releases and upgrades; writes or modifies scripts to startup and shutdown assigned software and applications; resolves systems operating and performance problems; creates, tests, and deploys application packages for enterprise-wide distribution; monitors and evaluates memory and disk storage utilization on mobile devices and workstations; administers user accounts, including network security, user profiles, and user/group access and rights
Coordinates routine vendor inspections and servicing of hardware, software, and other computer or telecommunication systems and devices; coordinates warranty repairs
Evaluates current systems and suggests improvements; researches, tests, and evaluates vendor hardware and software products; evaluates products for their conformance with customer requirements and compatibility with the Port’s operating system and network environment
Provides information on alternative technologies and their relative benefits; makes recommendations on the selection and purchase of hardware and software; participates with other team members on large hardware and software migration and conversion projects; assists in installing multi-platform interfaces and other software tools; manages and implements automation projects including preparing work plans and milestone charts; troubleshoots proprietary customized applications
Reviews and monitors systems performance statistics and fine tunes CPU load, memory, disk usage, and input/output to achieve optimal system speed, reliability, and performance; benchmarks systems and identifies and implements improvements to improve reliability and performance; assesses system capacity issues; evaluates and recommends software; performs hardware and software upgrades or replacements; installs and tests operating system releases, upgrades, and fixes
Develops and maintains technical system documentation, logs, and files; documents system components, network schematics, configurations, and history, such as physical hardware, changes to systems, user information, and past problems; analyzes and makes recommendations on proposed systems and provides consultation to management and staff on improvement of delivery of services
Trains end users on specialized Port systems and devices
Observes and complies with all Port and mandated safety rules, regulations, and protocols
Performs related duties as assigned
Qualification
Required
Strong troubleshooting skills
Proficiency in enterprise tools
Ability to resolve complex issues efficiently
Experience in a Microsoft-centric environment
Education: Equivalent to an associate degree with coursework in computer science, management information systems, or a related field
Experience: Three (3) years of increasingly responsible experience in systems administration or information systems customer support
Knowledge of operating system architecture, characteristics, commands, and components
Knowledge of a variety of network operating systems architecture, characteristics, commands and components applicable to Port computer platforms
Knowledge of Closed Circuit Television (CCTV) and Internet Protocol (IP) surveillance camera systems analysis, design concepts, and methodologies of administration, and integration
Knowledge of Virtual Server infrastructure systems analysis, design concepts, and methodologies of administration and integration
Knowledge of physical access control and intrusion detection systems analysis, design concepts, and methodologies of administration and integration
Knowledge of principles, practices, and methods of systems and network design, administration, integration, and maintenance
Knowledge of methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and hardware problems
Knowledge of network analysis tools and utilities
Knowledge of advanced principles and practices of network systems troubleshooting
Knowledge of basic principles and practices of systems analysis and design
Knowledge of applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices
Knowledge of Port and mandated safety rules, regulations, and protocols
Knowledge of techniques for providing a high level of customer service
Ability to configure, maintain, manage, and tune the operations of complex operating and network systems
Ability to troubleshoot complex system, hardware, software, and/or network/optical connectivity problems
Ability to plan and complete projects efficiently
Ability to perform network, equipment, and software configurations accurately and efficiently
Ability to install and configure PCs, peripheral equipment, devices, and other technology tools
Ability to understand and apply the analysis of functional requirements to the development of proposals, specifications, and recommendations
Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures
Ability to prepare clear and concise reports, correspondence, documentation, and other written materials
Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish, maintain, and foster positive and effective working relationships
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment
Preferred
Prior related work experience in systems administration, information systems customer support, or a related field
Certain assignments may require a valid driver's license and the ability to maintain insurability under the District's vehicle insurance program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase