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Goode Company Restaurants · 1 week ago

Director of Sales - Executive Team

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Goode Company Restaurants is seeking a dynamic sales leader to join their Executive Team, where your impact will be immediate and highly valued. The role focuses on driving sales growth through strategic initiatives, building relationships, and maximizing customer satisfaction.

Food and BeverageHospitalityRestaurants

Responsibilities

Grow sales by installing proven processes across the entire funnel to expand reach, increase loyalty, and maximize customer satisfaction

Partner cross-functionally to build sales forecasts supported by strategic marketing plans with specific goals, strategies, tactics, measurements, and timeframes that align with company growth objectives

Instill and cultivate a high-performance sales culture across aspects of the sales organization by prioritizing sales team efforts in alignment with company goals and based on a sound ROI framework

Govern sales activities within the boundaries set by Operations, Finance, and Brand to safeguard the company’s integrity

Leverage email and SMS contact lists to deploy high volume lead generation campaigns in service of Restaurants, Events, and Ecommerce

Partner with web development team and channel partners to provide seamless linkage between digital leads and downstream activities (digital conversion, phone conversion, email conversion, lost lead, etc.)

Partner with web development team to ensure standard catalog of offerings are available for sale online for a frictionless customer experience and to ensure standard

Align and execute lead generation activities with the Brand-defined marketing strategy and calendar for each business vertical

Consult proactively with Tier I and Tier II customers and prospects to uncover opportunities to promote high-ticket and reoccurring sales within Restaurant, Ecommerce, and Events

Diligently obtain client referrals to expand the company’s network reach among high-value prospects

Engage with operations to coordinate surprise-and-delight affairs for Tier I and Tier II customers according to defined protocols

Remain primary point of contact and service for all Tier I and Tier II customer orders through fulfillment

Design and maintain a standard catalog of offerings across Ecommerce and Catering/Events with a universal price sheet for each

Escalate any inquiries for non-standard offerings to the appropriate business unit leader for feasibility assessment

Keep all sales modules of Ecommerce and Events selling platforms current and accurate, including Shopify, Tripleseat, and CRM

Collect and respond appropriately to guest inquiries and feedback across all business verticals

Develop and maintain customer value classifications based on five tiers (Tiers I-V)

Create and monitor KPI systems and processes that measure the effectiveness of efforts across the sales funnel

Qualification

Sales leadershipCRM experienceHospitality industry experienceLead generationSales forecastingSpanish-speakingCommunication skillsOrganizational skills