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Pacific Science Center · 3 days ago

Operations Specialist - Recruiting & Hiring

Seattle, WA

Full-time

Hybrid

Mid Level

$27/hr - $30/hr

Pacific Science Center is dedicated to igniting curiosity and fostering a passion for discovery. The Operations Specialist - Recruiting & Hiring will oversee the recruitment process for new Guest Services Hosts, ensuring an inclusive and equitable hiring process while supporting the overall guest experience and operational needs of the organization.

Charter SchoolsE-LearningEducation

Culture & Values

Responsibilities

Oversees the recruitment process for new Guest Services Hosts, working in partnership with Guest Services Supervisors to determine hiring needs on an ongoing basis

Sources candidates and develops a robust talent pipeline for the GS team - proactively identifying, engaging, and nurturing relationships with potential candidates for future roles

Ensures all hiring practices within the Guest Services Department are fair, inclusive, culturally competent, and equitable

Works in partnership with Guest Services Supervisors to review and edit Guest Services Host job descriptions, interview questions, interview materials, and interview structure as needed

Screens applicants by reading applications and selecting first round candidates

Tracks the interview process for applicants, ensuring timely movement through the process

Acts as the primary point of contact for applicants, inviting them to interviews, communicating with them as they advance through the process, and following up with interview results

Schedules and conducts interviews, working in partnership with the Guest Services Supervisors, who hold the final decision on hiring Guest Services Hosts

Clearly outlines the expectations of the job to applicants during the interview process, ensuring applicants understand the position as best as possible

Ensures timely onboarding of selected candidates, tracking their process as they go through the offer letter and background checking process

Works with the People & Culture team to ensure all necessary tasks prior to the new hire’s first day are completed, including clearing background checks and reference checks, communicating first week schedule, submitting internal new hire onboarding forms, and communicating first day details to the new hire

Reviews the recruitment screening process regularly to ensure our recruiting practices lead to hiring hosts that deliver excellent customer service with a drive to support PacSci’s mission

Oversee the onsite inventory process and place regular product orders for our concession locations

Work closely alongside the Operations Manager and the accounting team to submit monthly inventory counts in a timely fashion to meet important financial deadlines

Maintain inventory workbooks, reconciling any discrepancies, and submit to the Guest Services Operations Manager for review

Work with department supervisors to refine the process and procedures that impact inventory reporting and product par levels at all concessions areas

Work closely alongside the finance team to ensure proper security and record-keeping practices are followed in accordance with our Guiding Principle of running a smart and sustainable business

Complete regular cash room operations tasks, including preparing deposits and coordinating with our offsite cash handling vendors to ensure timely pick-ups of deposits and drop-offs of change orders

Have a deep understanding of customer service practices and principles to inform all facets of the role

Develops a strong competency with Tessitura ticketing software, supporting Guest Services Hosts with troubleshooting technical challenges

Provide a positive, well-informed experience for Pacific Science Center patrons onsite and virtually through direct customer service

Confidently and adeptly handle escalated guest issues and resolve to satisfaction of both guest(s) and PacSci

Support the PacSci guest experience at times of high volume, both on the exhibit floor and in the theaters

Assist with onsite staff support as needed, including assisting with radio calls, guest escalations, handling product shipments, etc

Assist with department administrative tasks, such as staff scheduling and development of policies and standard operating procedures

Supports the Operations Specialist – Onboarding & Training by reviewing new and existing procedures and training, filling in on critical tasks such as onboarding and tracking training when the Operation Specialist – Onboarding & Training is unavailable, and partnering on projects

Takes on special projects as assigned, supporting the continued improvement of the Guest Services operations at PacSci

Other Duties as Assigned

Qualification

RecruitingHiringCustomer serviceInventory managementMicrosoft SuiteConflict resolutionDe-escalation skillsPersonal bias awarenessMulti-taskingFirst aidCPRCommunication skills