Washington State Office of the Insurance Commissioner ยท 4 days ago
Office Support Supervisor 2 (OSS2)
Olympia, WA
Full-time
Onsite
Mid, Senior Level
$3,925/mo - $5,271/mo
3+ years expThe Washington State Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Support Supervisor 2 position. This role involves supervising a small team and ensuring outstanding service delivery while managing operations within the Office Support Unit.
GovernmentInsuranceQuality Assurance
Responsibilities
Supervise and support a small team of three Office Assistant 3 staff, providing day-to-day guidance, coaching, and leadership
Lead recruitment, onboarding, performance management, and training for assigned staff, with support from HR and management
Assign, prioritize, and review work to ensure deadlines are met and customer service standards are upheld
Maintain staff schedules, approve leave and telework requests, and ensure appropriate coverage for in-office operations
Oversee daily operations of the Office Support Unit to ensure accurate, timely, and consistent service to the public and internal customers
Serve as a hands-on leader by stepping in to assist with front desk, phone coverage, service of process, and other OSU work as needed
Develop, update, and improve office support procedures, work methods, and documentation
Identify opportunities for process improvements that increase efficiency, accuracy, and customer satisfaction
Resolve customer service issues and unusual or complex situations with professionalism and sound judgment
Ensure staff are trained and prepared for emergency, safety, and incident response procedures
Collaborate with managers and staff across divisions to provide office support assistance for priority or time-sensitive work
Assess workload capacity and coordinate cross-division support assignments for OSU staff
Serve as a liaison between the Office Support Unit and other divisions to address shared needs and challenges
Maintain the agency-wide Subject Matter Expert directory to help route customers efficiently
Coordinate or provide back-up support for reception, travel coordination, public records assistance, and balance billing-related functions
Qualification
Required
High school graduation or equivalent
Three (3) years of full-time equivalent clerical and/or customer service experience including one (1) year of experience in a lead, supervisory, mentoring, or training capacity, including assigning, checking, or supporting the work of others
Basic skill level in Microsoft Office products (Word, Excel and Outlook)
Ability to type 40 words per minute
An associate's degree or higher in a relevant field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report
Preferred
Intermediate-level skills and experience in Microsoft Outlook, PowerPoint, Word and Excel
Benefits
Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
Wellness programs: Invest in your well-being with on-site resources and initiatives.
Work-life balance: Flexible schedules with telework opportunities.
Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
And more! Explore our website for additional benefits: https://www.insurance.wa.gov
Company
Washington State Office of the Insurance Commissioner
The Washington state Office of the Insurance Commissioner, led by Commissioner Patty Kuderer, protects insurance consumers.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2021-12-29
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