American Campus Communities · 2 weeks ago
Community Assistant - Irvine
Irvine, CA
Part-time
Onsite
New Grad, Entry LevelAmerican Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities. The Community Assistant role focuses on providing excellent customer service, supporting residents, and assisting in the leasing process while maintaining a clean and welcoming community.
ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential
Responsibilities
Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents
As directed by management, conduct and participate in all functions related to filling and/or leasing bed spaces within the community as directed. This may include, but is not limited to, making appointments, generating new leads, social media initiatives, conducting tours and closing sales, maintaining show rooms, and completing any required and/or necessary prospect follow-up in a timely and accurate manner
Work a structured administrative shift each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays through one or more areas in the office, leasing or business center
Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position
Participate fully in the preparation and administration of Turn, Move-In, and Move-Out
Come to work in appropriate attire as outlined by ACC standards and the General Manager
At all times, assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order
At all times, immediately report any life safety hazard or maintenance concern encountered on the property
Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community
Plan, attend, document and evaluate community wide social, recreational, and educational events
Enthusiastically participate in and promote ACC programming and initiatives
Respond to and document behaviors of residents that violate the law or the ACC lease agreement and take appropriate action to stop the behavior
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Encourage the respect and appreciation of individual differences
Mediate conflict and help residents to create a respectful living community
Serve on one (or more, where appropriate) CA Committees (if applicable)
Contribute to the community newsletter, as requested by property management
Become acquainted with and available to each student in the assigned area
Facilitate area meetings as required by management
Decorate assigned area with inclusive and welcoming material as required by management
Encourage residents to attend and/or participate in community and university sponsored events
Know the appropriate offices and resources for student referrals
Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents
Appropriately act as a resource for all customers when confronted with a customer service concern
Be familiar with the general maintenance policies and procedures and be available to assist in after-hours maintenance emergencies
Support the affiliated university’s academic initiatives and priorities by completing additional projects, programming, or resident interventions as assigned by management (if applicable)
Work a structured administrative shift at the reception/leasing office each week, as determined by your supervisor
Complete room/apartment inventories, key checks, and common area inventories, as assigned
Complete and submit required reports
Distribute materials and messages from or approved by the GM by the assigned completion date and time
Facilitate the administration of the Community Service Survey
Accurately conduct student census as needed or requested
Give leasing tours, answer leasing phone calls and process online inquiries
Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person
Enter prospective resident information into the Salesforce leasing management systems in a timely and accurate manner, if applicable
Conduct all functions necessary to lease the property, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up
Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events
Assist with the implementation of renewal marketing campaign elements, including renewal events
Assist with the implementation of guerilla and on-campus marketing efforts
Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community
Planning and executing social media strategies, creating, and publishing content to a variety of platforms, and interacting with their resident communities and/or identified target audiences
Available to work as scheduled/needed during Turn, Move-In, and Move-Out. This schedule may consist of multiple days in a row and/or extended hours
Participate fully in the preparation and administration of Turn, Move-In, and Move-Out
Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc
Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc. This may include, but is not limited to, picking up trash, assisting as directed in cleaning, painting, basic landscaping, etc
As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed
Place a high priority on availability for CA scheduling when considering other extracurricular opportunities
Model and encourage a positive attitude among staff
Participate in all staff training and orientations
Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings
Participate in recruitment, selection, and training of all new staff members as requested by property management
Maintain a professional attitude and manner in work relationships
Qualification
Required
A degree or certificate program must be in progress from an accredited college or university while in this position
Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university
Maintain a minimum GPA and class load as determined by the property management guidelines
Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability
Periodically work events that may occur in the evenings and/or on weekends
Company
American Campus Communities
American Campus Communities is a real estate investment trust that manages high-quality student housing apartment communities.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-04-19Acquired
2004-08-17IPO
Leadership Team
Jennifer Beese
Chief Operating Officer
Recent News
Morningstar.com
2025-09-04
Seattle TechFlash
2025-07-28
Company data provided by crunchbase