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Advocate Aurora Health · 4 days ago

Patient Service Representative (PSR) - Obstetrics/Gynecology

Buffalo Grove, IL - 650 W Lake Cook Rd

Full-time

Onsite

Entry Level

$19.45/hr - $29.20/hr

1+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. They are seeking a Patient Service Representative to provide efficient, high-quality service to patients, coordinate scheduling, and manage patient inquiries and records.

Health Care

Responsibilities

Greets and accurately registers patients in EMR system verifying essential billing and demographic information

Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently

Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately

Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails

Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate

Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery

Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays

Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary

Performs other related duties as required

Reviews encounter forms for accuracy and completeness, checks with physician for missing information

Enters patient charges into the EMR system according to established policies and procedures

Batches encounter forms and balances charges

Ensures the availability of properly prepared patient medical records, daily schedules and related forms

Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments. Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area

Releases information from records, only according to corporate policies and procedures