Mall of America · 3 days ago
Guest Service Representative - Part Time
Bloomington, MN
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrMall of America is a premier retail and entertainment destination, and they are seeking a Guest Service Representative to act as an ambassador and provide solutions and support to guests for a positive experience. The role involves assisting guests with inquiries, equipment rentals, and trip planning while ensuring a clean and safe environment.
RetailTravel
Responsibilities
Provide all callers and visitors to the guest service locations with prompt and courteous service
Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them
Assist guests with equipment rentals, Mall directions, and general questions about Mall of America
Assist guests with trip planning, including giving guidance about the Mall and surrounding area
Utilize all resources available to fully resolve guests’ concerns
Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems
Assist guests in-person at desks, on the phone, and online chat
Actively listen and respond to guest concerns while maintaining a professional and calm demeanor
Communicate clearly while working in a team environment
Ensure overall cleanliness and safety of the work area, equipment, and rentals
Follow Mall of America procedure to properly catalog and organize lost and found items
Switch and reprioritize tasks based on guest and business need
Persistently troubleshoot and problem solve while working on difficult tasks
Cross train with other Mall departments and regularly be assigned to assist as needed
Work a flexible shift, holidays, events, weekends, and high demand days
Other duties as assigned
Qualification
Required
Must be at least 16 years of age
Outstanding guest service skills
Excellent listening and written and verbal communication skills
Strong drive to provide excellent guest experiences and promote MOA LOVE! moments
Proficiency in Microsoft Office Suite
Basic computer literacy skills
Able to adapt to varying situations on a day-to-day basis
Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems
Actively listen and respond to guest concerns while maintaining a professional and calm demeanor
Communicate clearly while working in a team environment
Ensure overall cleanliness and safety of the work area, equipment, and rentals
Follow Mall of America procedure to properly catalog and organize lost and found items
Switch and reprioritize tasks based on guest and business need
Persistently troubleshoot and problem solve while working on difficult tasks
Cross train with other Mall departments and regularly be assigned to assist as needed
Work a flexible shift, holidays, events, weekends, and high demand days
Preferred
Previous guest service experience preferred
Previous cash handling experience preferred
Benefits
Team member discounts
Free Nickelodeon Universe ride passes
Teladoc
Employee Assistance Program
Generous tuition reimbursement
FREE Metro Pass Universal Pass
Comprehensive health benefits and programs
401(k) match
Short term disability
Long term disability
Paid parental leave
Paid vacation
Company
Mall of America
Mall of America is a leader in retail, entertainment and attractions.
Founded in 1992
5001-10000 employees
H1B Sponsorship
Mall of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alaina Hanson-Geier
HR Business Partner
Jake Rudy
Learning & Development Business Partner
Recent News
2025-11-30
2025-11-29
Company data provided by crunchbase