Parking Network B.V. ยท 3 days ago
Product Support Analyst (Indianapolis, US)
Indianapolis, IN
Full-time
Onsite
Entry Level
2+ years expParking Network B.V. is the largest parking, mobility, and transportation provider in North America, and they are seeking a Product Support Analyst. The role involves providing high-quality customer support, managing technical issues, and collaborating with internal teams to resolve client concerns.
Mobile AppsTransportation
Responsibilities
Provide responsive and high-quality support to our customers for all our products
Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis
Collaborate extensively with internal team members to resolve client issues
Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation
Qualification
Required
2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office)
Preferred
Experience and/or knowledge of the parking industry are a plus
Company
Parking Network B.V.
At Parking Network we are passionate about connecting professionals in the parking industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase