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Hirschbach · 6 days ago

Technical Support Specialist - Tier II (Video)

Santa Ana, California, United States

Full-time

Onsite

Mid Level

Hirschbach is a global leader in physical security, offering a comprehensive range of security solutions. The Technical Support Specialist - Tier II will be responsible for managing technical support for Hirsch’s product technologies, diagnosing issues, and providing solutions to customers.

AutomotiveTransportationTravel

H1B Sponsor Likely

Responsibilities

Receive inbound customer technical support calls via a phone and email queue; utilize trouble ticket application and databases to manage and resolve the customer issues

Accurately and thoroughly document cases including problem, corrective actions and solutions

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

Escalate issues to Support Level III as needed

Connecting/Configuring Hardware, i.e Mix and match analog, IP, megapixel and PTZ cameras

Install and configure network hardware to include switches, routers, cabling, servers, and wireless devices

Video Management System (VMS) NVR, Hybrid Video Recorders (HVR), CCTV and Access Control configuration

Manage data backups and archives

Act as a Trusted Advisor to customers

Qualification

Technical SupportTroubleshootingVideo Management SystemNetwork Hardware InstallationCustomer CommunicationDocumentation

Required

Level II support knowledge

Ability to answer installation and basic troubleshooting questions

Experience with trouble ticket application and databases

Ability to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems

Experience in connecting/configuring hardware, including analog, IP, megapixel, and PTZ cameras

Experience in installing and configuring network hardware, including switches, routers, cabling, servers, and wireless devices

Experience with Video Management System (VMS), NVR, Hybrid Video Recorders (HVR), CCTV, and Access Control configuration

Ability to manage data backups and archives

Strong communication skills to act as a Trusted Advisor to customers

Company

Hirschbach

Hirschbach is a transportation company providing refrigerated truckload services.

Founded in 1935

Dubuque, Iowa, USA

501-1000 employees

http://hirschbach.com

H1B Sponsorship

Hirschbach has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (2)