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Hyundai Capital America · 1 day ago

Loss Mitigation Associate - Work from Home (Atlanta, GA)

United States

Full-time

Remote

Entry Level

$23.70/hr - $23.70/hr

1+ years exp

Hyundai Capital America is a leading provider of financial products for Hyundai, Genesis, and Kia customers, committed to innovation and customer experience. The Loss Mitigation Associate will manage delinquent accounts, ensuring compliance with internal policies while collaborating cross-divisionally to enhance customer satisfaction.

Financial Services

H1B Sponsor Likely

Responsibilities

Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management

Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance

Perform all other duties as assigned

Qualification

Collection experienceNegotiation skillsSkip tracing skillsBasic computer skillsListening skillsCommunication skillsTime management

Required

1-2 years collection or relevant experience (automotive preferred)

High school graduate or GED equivalent

Ability to independently manage their time daily to ensure productivity and goals are met

Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer

Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Basic computer skills - Knowledge of Windows including Word and Excel

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Preferred

Previous experience in late-stage collections is preferred

Bachelor's degree preferred

Benefits

Medical, Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

Role is 100% remote (after in-office new hire training)

Great benefits with very little out of pocket cost!

Car purchase discount plus $350.00 car allowance!

Company

Hyundai Capital America

Glassdoor3.5

As a captive auto finance company, we achieve success by helping our partners succeed.

Founded in 1989

Irvine, California, USA

1001-5000 employees

http://www.hyundaicapitalamerica.com/

H1B Sponsorship

Hyundai Capital America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (14)

2023 (5)

2022 (9)

2021 (4)

2020 (3)