Krayden, Inc. · 4 weeks ago
Customer Support Technician- Westminster, CO
Westminster, CO, USA
Full-time
Onsite
Entry, Mid Level
2+ years expKrayden Inc. is a leading technical distributor that partners with premier suppliers to deliver engineered solutions and customized support. The Customer Support Technician is responsible for executing daily customer support activities, ensuring timely documentation, and maintaining communication between internal teams and external customers.
Chemicals
Responsibilities
Coordinate with manufacturers to obtain customer-required documentation (e.g., REACH, ROHS, Conflict Minerals, Buy America, TSCA, Proposition 65, NAFTA/COO)
Collect and manage supplier certificates and quality surveys, maintaining approval status in the system
Complete customer supplier surveys via email and portals
Process RMAs, freight claims, and compliance documentation (IMDS, PPAP, PSW)
Maintain and update open order reports for the customer service department
Collaborate with internal departments to provide accurate and timely order updates
Serve as a liaison between Customer Service, Sales, and suppliers
Maintain professional relationships with suppliers and customers
Represent the company positively through professional email and phone etiquette
Prioritize tasks and manage multiple responsibilities in a fast-paced environment
Perform duties in compliance with AS/ISO standards and applicable regulations
Execute other duties and special projects assigned
Qualification
Required
2–5 years of experience in vendor compliance, documentation control, customer service, or supply chain coordination
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or CRM systems (e.g., SAP, Oracle, or NetSuite)
Strong problem-solving and analytical abilities to handle documentation discrepancies or supplier issues
Strong attention to detail and organizational skills for managing compliance records and certifications
Benefits
Medical
Dental
Vision Care & Life insurance
Flexible Spending Accounts (FSA)
Health Savings Account (HSA's)
401(K) Retirement Plan
Tuition Reimbursement
Company
Krayden, Inc.
Krayden, Inc. is one of the largest technical distributors of advanced technologies in adhesives, sealants, coatings and lubrication.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Janousek, CPA and MBA
Chief Financial Officer
Company data provided by crunchbase