Apply on Employer Site

Mutual of Enumclaw · 2 months ago

Property General Claims Adjuster

United States

Full-time

Remote

Senior Level

$105K/yr - $130K/yr

7+ years exp

Mutual of Enumclaw is a people-first insurer recognized as Washington’s Best Company to Work For. The Property General Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving complex property insurance claims while maintaining high-quality customer service and managing relationships with various stakeholders.

InsuranceLife InsuranceProperty Insurance

Culture & Values

Responsibilities

Provide Ethical, Responsive, Personal, and Efficient claim service

Apply a strategic approach to adjusting highly complex personal, farm, and commercial lines property claims within the states Mutual of Enumclaw conducts business

Manage or assist in the defense of claims litigation and ensure accurate expense outcomes while maintaining strong relationships with defense counsel, internal partners, and service providers in developing strategy and working toward appropriate litigation outcomes

Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, independent adjusters, and other vendors/partners to facilitate accurate, prompt claims resolution

Effectively manage workload while maintaining focus on claims quality and timely customer service

Recognize and refer claims for subrogation and fraud potential

Conduct field investigations and inspections of damaged property, and direct service providers in such activity

Serve as a claims technical expert resource and mentor to others

May require after-hours duty/availability and overnight travel

Qualification

Insurance policies knowledgeClaims investigations experienceMicrosoft Office proficiencyXactimate proficiencyReconstruction estimatesConflict resolutionInsurance certificationsStructural construction knowledgeCommunication skillsAdaptabilityMentoring others

Required

Knowledge of insurance policies and regulatory environments

Demonstrated history of highly inquisitive claims investigations

Personal and commercial lines experience is required

Proficient with Microsoft Office products and claims-related software programs, including Xactimate and Xactanalysis

Ability to individually create accurate reconstruction and rebuilding estimates and obtain agreement on repair costs and timeline from appropriate stakeholders

Strong written and verbal communication skills, including conflict resolution and problem-solving

Resilient and adaptable in a demanding and changing environment

Adaptable to new technology and processes while maintaining a high level of service

7-10+ years of insurance property field claims adjusting and litigation experience