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Kimpton Hotels & Restaurants · 1 week ago

Concierge

Charlottesville, VA

Full-time

Onsite

New Grad, Entry Level

Kimpton Hotels & Restaurants is dedicated to creating heartfelt, human connections in the hospitality industry. The Concierge is responsible for providing guests with information and support, ensuring a personal and memorable experience while performing various guest service duties.

HospitalityRestaurants

Responsibilities

Greet guests at the front desk upon arrival, and assist guests with room reservations, check guests in and out upon arrival and departure

Contact guests who have arrived to ensure their comfort and to offer assistance

Maintain and develop events/receptions to take place in the lobby during the evening hours. Research and plan the execution of each reception with wineries etc

Assist sales in hotel tours and trip events. Additionally, conduct tours of the hotel for business, informative, and social organizations

Perform operational duties, if required; take reservations, and at times act as PBX operator

Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests

Review VIP and package arrivals daily

Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc

Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc

Maintain follow-up log for communication between Concierges

Attend hotel and department meetings

Qualification

Customer service experienceHotel operations knowledgeAdaptabilityInterpersonal skillsCommunication skills

Required

High school diploma or general education degree (GED) required

Previous experience in a Front Desk or customer-facing role is helpful

Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations

Familiar with hotel systems and operations, and the ability to enter in information accurately

Flexible schedule, able to work evenings, weekends and holidays