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State of Utah · 1 day ago

Technical Support Specialist III - UEM

Salt Lake County, UT

Full-time

Hybrid

Mid, Senior Level

$34.06/hr - $49.80/hr

3+ years exp

The State of Utah's Division of Technology Services (DTS) is seeking an experienced Technical Support Specialist III to support enterprise endpoint management solutions. This role involves designing, implementing, securing, and maintaining Unified Endpoint Management (UEM) solutions while collaborating with IT teams and state agencies.

GovernmentInformation TechnologyLaw Enforcement

H1B Sponsor Likely

Responsibilities

Design, deploy, configure, and support UEM solutions for desktops, laptops, mobile devices, and servers

Implement device provisioning, enrollment, configuration, and compliance policies

Develop and maintain security and configuration profiles aligned with industry best practices

Automate endpoint management tasks including software deployment, patching, and configuration updates

Monitor and troubleshoot endpoint management systems to ensure performance and availability

Support endpoint security initiatives and participate in incident response activities

Collaborate with IT teams to integrate UEM solutions with identity, security, and helpdesk systems

Create and maintain technical documentation and follow established change management processes

Provide technical support and guidance to end-users and IT support teams on UEM-related issues and procedures

Participate in an on-call escalation rotation as required

Qualification

UEM platformsEndpoint securityScriptingAutomationCloud platformsDevice managementCustomer serviceCommunication skillsTeam collaborationInterpersonal skills

Required

Proven experience managing enterprise endpoint management solutions

Proficiency with UEM platforms such as Microsoft Intune, VMware Workspace ONE, or Jamf Pro

Strong understanding of endpoint security, including encryption, authentication, and access controls

Experience with scripting and automation (PowerShell, Python, Bash, AppleScript, etc.)

Knowledge of Windows, macOS, iOS, and Android device management

Familiarity with cloud platforms (Azure, AWS, GCP)

Strong communication skills with the ability to explain technical concepts to non-technical users

Ability to work collaboratively in a fast-paced, team-oriented environment

Preferred

3+ years of endpoint management or related experience

Experience supporting secure or regulated environments

Familiarity with project management methodologies (Agile, Scrum, SAFe, etc.)

Relevant certifications (e.g., Microsoft Modern Desktop Administrator, VMware Digital Workspace, CompTIA Mobility+)

Understanding of Zero Trust security principles and state or federal compliance standards

Excellent customer service and interpersonal skills, with the ability to solve complex problems, communicate clearly, and manage work independently

Experience with ServiceNow IT Service Management (ITSM) modules, including creating, managing, and resolving incidents, problems, and change requests

Benefits

Health Insurance - Public Employee Health Program (PEHP)

3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)

5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)

2 vision plan options under EyeMed

Utah Retirement Systems (URS)

Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.

Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.

Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))

Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.

Paid Time Off

Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).

Annual leave increases with years of service.

There are also 12 paid holidays

Company

State of Utah

Glassdoor3.8

State of Utah provides links to government information sites and departments.

Founded in 1896

Salt Lake City, Utah, USA

10001+ employees

http://www.utah.gov/

H1B Sponsorship

State of Utah has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (1)

2022 (1)