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AlayaCare · 4 days ago

Technical Consultant (Infusion)

Dallas, TX

Full-time

Hybrid

Mid Level

3+ years exp

AlayaCare is a fast-growing SaaS company focused on transforming home healthcare through their cloud-based platform. They are seeking a Technical Consultant to lead Pharmacy Management integrations, support technical work streams, and collaborate with cross-functional teams to deliver high-quality solutions for their customers.

Health CareHome Health CareHospitalSaaSSoftware

Responsibilities

Lead discovery, requirements capture, data mapping, configuration, UAT, and go-live for Pharmacy Management integrations and other technical workstreams across implementation, stabilization, and operational support

Provide hands-on integration support: triage, troubleshoot, and resolve configuration, connector, and data issues while coordinating a timely cross-functional response and communications

Inspect logs and payloads and use SQL/relational data to diagnose issues; reproduce defects, define test cases, and validate fixes with Technical Services, Engineering, and third-party vendors

Drive product and partner management for Pharmacy Management integrations: establish operating rhythms with vendors, align on roadmaps, coordinate joint testing, manage incidents and escalations, and maintain a shared release/change calendar

Plan and execute integration installs, upgrades, and migrations, including release management and rollouts

Identify recurring customer and market problems; convert insights into practical backlog items and recommendations for roadmap updates

Create and maintain clear documentation for customers and internal teams (connector specs, admin/user guides, migration and rollout playbooks, troubleshooting guides, FAQs, and runbooks) and lead knowledge transfer sessions

Analyze and remediate data-quality issues originating from configuration, connector, or integration behaviour; coordinate fixes, document root causes, and define preventive guardrails

Build and maintain practical understanding of the U.S. infusion market, pharmacy workflows, and emerging feature needs; share structured insights with Product and Professional Services leadership

Collaborate closely with Technical Services, Engineering, Product, PMO, Account Management, and Customer Support; coordinate directly with Pharmacy Management vendors as a primary liaison

Qualification

System integrationsData mappingSQLRelational databasesTroubleshootingRequirements elicitationEffective communicationCollaborationCritical thinkingDetail-oriented

Required

Bachelor's degree in Computer Science, Information Systems, Health Informatics, Business, or related field — or equivalent experience

3+ years in a Business/Technical Business Analyst, Integrations Analyst, Product Manager, or similar role, including customer-facing delivery; plus 2+ years of hands-on system integrations and data mapping experience

Proficient with relational databases and SQL; able to analyze logs and structured payloads (e.g., JSON/XML), and familiar with APIs/connectors (authentication, endpoints, error handling)

Experience planning and validating system installations, upgrades, and migrations, including cutover and post-release checks

Strong troubleshooting and critical thinking skills to isolate root causes across configuration, data, and integration behaviour and propose clear remediation options

Familiar with release management, validation plans, and coordinated rollouts

Strong requirements elicitation and process mapping (current and future state), and the ability to translate workflows into concise functional specifications and test plans

Skilled at coordinating user acceptance testing (UAT) and validating end-to-end solutions

Effective communicator and collaborator with customers, internal teams, and vendor partners; organized, detail-oriented, and comfortable managing multiple workstreams in a fast-paced environment

Ability to travel to the United States (occasional) is required