Kelly · 1 day ago
IHSS Customer Service Rep
Pasadena, CA
Full-time
Onsite
New Grad, Entry Level
$27/hr - $28/hrKelly is seeking a compassionate and dependable IHSS Customer Service Specialist to support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This role focuses on assisting seniors and individuals with disabilities by coordinating backup caregiving support and helping clients navigate public assistance programs.
OutsourcingProfessional Services
Responsibilities
Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs
Coordinate and dispatch backup homecare providers to ensure continuity of care
Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs
Connect callers with appropriate community resources and social services
Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations
Maintain accurate case documentation and protect confidential client information
Qualification
Required
Bilingual Spanish/English (required)
Experience with IHSS, personal assistance services, homecare, or social services Required
Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar)
Strong interpersonal, organizational, and problem-solving skills
Ability to work effectively in a fast-paced, in-office environment
Preferred
Call center experience preferred
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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