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Wealthspire · 1 day ago

Senior Associate, Client Service

Westport, CT

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

2+ years exp

Wealthspire is a leading wealth management and business management firm serving individuals and institutions. The Senior Client Service Associate supports advisor teams and clients through account operations, onboarding, and ongoing maintenance, ensuring accuracy and timeliness in all custodial work.

Financial Services

Responsibilities

Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements

Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance

Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals

Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion

Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents

Coordinate offboarding client notifications and manage returned mail/abandoned property accounts

Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations

Assure accuracy and timeliness of all custodian work

Develop and maintain deep technical expertise in operational matters

Stay current with custodial bulletins and procedures

Understand and comply with all financial regulations

Maintain high diligence in client privacy and security

Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources

Maintain required logs and supporting documentation for compliance-related purposes

Participate in client meetings within areas of expertise

Provide training and mentorship to new Client Service Associates and Advisor Associates

Provide support to Advisor Associates, Lead Advisors, and Service Advisors

Contribute to process improvement initiatives

Proactively document, develop and improve standard templates, policies, procedures, and materials

Provide input on and encourage adoption of new technology solutions

Contribute positively to office culture, morale, and team collaboration

Escalate issues and requests to appropriate personnel when necessary

Qualification

Client Service ExcellenceOperational ExcellenceTechnical ExpertiseCRM systemsCustodial platformsMicrosoft Office SuiteInterpersonal savvyLeadership skillsProblem-solvingTime management

Required

Bachelor's degree preferred, in finance, economics, or related field

2-5 years of experience in financial services or related field

Strong computer skills including proficiency with Microsoft Office Suite

Experience with CRM systems and custodial platforms required

Excellent organizational and time management skills

Commitment to professional growth and development

Benefits

Competitive salary

Paid time off and holidays

A 401(k) plan with company match

Exclusive discount programs

Robust health and wellness benefits

Company

Wealthspire

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom.

Founded in 1995

New York, New York, USA

1001-5000 employees