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TKO · 1 day ago

Customer Service Representative

TX-Dallas (OL)

Full-time

Onsite

Entry, Mid Level

2+ years exp

TKO Group Holdings, Inc. is a premium sports and entertainment company that owns iconic properties including UFC and WWE. They are seeking a Customer Service Representative to assist clients with event logistics and provide exceptional customer service through effective communication and problem-solving skills.

Media and EntertainmentSports

Responsibilities

Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls (25+ daily)

Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers

Work with guests, as needed, to identify specific needs and expectations

Ability to de-escalate and deal with complaints/negative feedback

Maintain continuous knowledge of events and partnerships

Investigate and resolve specific issues related to guests; identify and escalate priority issues; and route calls to the appropriate resources

Active participation in all training and office-wide meetings

Support event teams with projects, needs, and responsibilities, as necessary

Work with all event teams in assisting guests by asking questions to provide the best customer service experience

Other general administrative duties (e.g., order processing, data entry, new-hire phone training etc.) as assigned

Participate in event training to prepare for go-live date

Must be willing to work collaboratively as part of a team

Qualification

Customer service experienceMulti-taskingInterpersonal skillsAttention to detailBilingualEmpathyCommunication skills

Required

High school diploma or equivalent

Experience in a customer service position (minimum of 2+ years) preferably in sports and/or travel and hospitality industry

Exceptional interpersonal skills - a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills

Passion for helping others and a strong ability to express empathy, remain calm, cool, and collected with demanding customers always

Attention to detail, accurate data entry and typing skills

Ability to multi-task within a high-pressure environment

Continually strive for self-development and discovering better means of accomplishing both personal and professional goals

Ability to work weekends and extended hours during seasonal busy periods as needed