Slash · 1 day ago
Customer Success Agent US/CAN and Europe/APAC
San Francisco, CA
Full-time
Hybrid
Entry Level
$45K/yr - $65K/yr
2+ years expSlash is a fast-growing fintech company focused on revolutionizing business banking. They are seeking a Customer Success Agent to ensure excellent customer experiences while maintaining compliance standards.
BankingFinancial ServicesPayments
Responsibilities
Handle customer success and support operations, working closely with our product, sales, and engineering teams
Document and automate customer operation processes where possible
Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard
Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently
Review new customer onboarding applications
Write FAQs and internal playbooks to make our customer experience faster and easier
Managing inbound support tickets and calls with professionalism and empathy
Qualification
Required
2+ years in financial services, customer support/success or sales/BDR experience preferred
Strong attention to detail and excellent written/verbal communication skills
Comfortable handling sensitive information and exercising discretion
Ability to work independently, prioritize tasks, and meet deadlines
For Europe Candidates - Ability to work USA overnight hours - 12am EST-8am EST (New York, NY USA - time zone)
For US + Canada Candidates - Ability to work Day Shift - PST or EST hours (9am-6pm)
Preferred
Experience with Intercom, Zendesk, or similar tools a plus but not required
Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we'll train you)
Benefits
Be part of a fast-growing fintech startup disrupting business finance.
Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
Opportunity to grow into high-impact compliance roles as we scale.
On-Site or Remote opportunity!
Company
Slash
Slash is a financial technology company that offers deposits, payments, virtual cards, and expense tracking.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$60MKey Investors
Goodwater CapitalRick Yang
2025-05-20Series B· $41M
2023-05-04Series A· $19M
2023-05-04Seed
Leadership Team
Victor Cardenas
Co-Founder, CEO
Kevin Bai
Co-Founder & CTO
Recent News
Tech Startups - Startups and Technology news
2025-10-03
Tech Funding News
2025-10-03
Company data provided by crunchbase