Method360 · 3 days ago
Supervisor - AI Server Ops Dept. III -1st Shift
Grapevine, TX
Full-time
Onsite
Entry, Mid Level
$55K/yr - $55K/yr
2+ years expMethod360 is a company focused on optimizing repair depot operations, and they are seeking a Supervisor for their AI Server Ops department. The role involves supervising a team of repair technicians, ensuring service quality, and implementing processes to enhance productivity and customer satisfaction.
AnalyticsBig DataData ManagementInformation TechnologyRoboticsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements
Present corrective and preventive actions to maintain superior service quality and continuous improvement
Complete all projects assigned by Managers within the required timeframe
Recruit qualified repair technicians and set up adequate training based on approved work instructions. In addition, monitor individual process execution after training
Conduct periodic inventory audits in department repair center and reconcile physical counts
Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards
Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations
Aids other department supervisors to ensure smooth inter-department processes and procedures
Ensuring daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly
Must be flexible with working hours and be available to work during other assigned events
Assist in maintaining great teamwork and high moral environment
Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues
Build and maintain a work environment that is positive and is supported by open feedback and two-way communication at all levels
Responsible for maintaining a positive work environment while supporting the company’s culture
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates
Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners
Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner
Hires and trains new employees
Organizes and oversees the schedules and work of assigned Team
Conducts performance evaluations that are timely and constructive
Handles discipline and termination of employees as needed and in accordance with company policy
Qualification
Required
Minimum of 2-3 years work related supervision experience in Server related system repair service industry
Must be fluent in speaking/writing in English
Requires excellent communication skills and a professional attitude in dealing directly with customers
Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word
Ability to work independently with minimal supervision
Must have excellent verbal and written communication skills
Must be detailed oriented
Requires strong leadership and team building skills
Required ability to adapt to new processes and/or be flexible to changings tasks/assignments
Preferred
Spanish speaking is a plus
Lean manufacturing - 5S procedures experience is a plus
Benefits
Bonus
Benefit
Company
Method360
Method360 is an information technology company that offers data management and analytics solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin McManus
Chief Executive Officer
James Hanck
Chief Legal Officer
Company data provided by crunchbase