Customer Care Representative - 2nd Shift jobs in United States
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Associated Bank · 5 days ago

Customer Care Representative - 2nd Shift

positionHales Corners 10708 Janesville
timeFull-time
remoteOnsite
seniorityEntry Level
money$17/hr - $26.14/hr
date2+ years exp

Associated Bank is a financial institution focused on creating an inclusive culture. As a Customer Care Representative, you will serve as the knowledgeable voice for customers, addressing inquiries, troubleshooting issues, and providing financial guidance with empathy and professionalism.

BankingFinancial ServicesWealth Management
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Responsibilities

Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service
Troubleshoot and resolve complex account or technical issues using available tools and resources
Promote Associated Bank products and services that meet customers’ needs
Mentor and train new team members to ensure consistent, high-quality service delivery
Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty
Collaborate with colleagues across teams to improve processes and customer experiences
Uphold compliance with all bank policies, procedures, and regulations

Qualification

Customer service experienceTroubleshooting skillsBilingual English/SpanishProfessionalismMentoring skills

Required

High school diploma or equivalent
Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales

Preferred

Bilingual English/Spanish proficiency (eligible for competitive language differential)

Benefits

Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
Personal banking, loan, investment and insurance benefits.

Company

Associated Bank

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Associated Bank offers deposit and loan products.
dateFounded in 1874
location
Green Bay, Wisconsin, USA
people-size1001-5000 employees
web-link
http://associatedbank.com

Funding

Current Stage
Public Company
Total Funding
$300M
2024-11-14Post Ipo Equity· $300M
1978-01-13IPO

Leadership Team

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Andy Harmening
President and CEO
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Philip B. Flynn
President, Director & CEO

Recent News

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2025-12-03
Company data provided by crunchbase