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CIBC US · 5 days ago

Head of US End User Technology Infrastructure Engineering

Chicago, IL

Full-time

Hybrid

Director/Executive

$165K/yr - $220K/yr

10+ years exp

CIBC US is building a relationship-oriented bank for the modern world, and they are seeking a Head of US End User Technology Infrastructure Engineering. This role involves leading the design, strategy, and management of end-user technology solutions, ensuring a secure and efficient technology experience for all employees while driving innovation and collaboration.

BankingFinancial Services

No H1B

Responsibilities

Lead, mentor, and develop a team of engineers and technical professionals, fostering a culture of innovation, accountability, and continuous learning

Oversee the design, implementation, and management of end-user technology infrastructure, including laptops, desktops, mobile devices, virtual desktops (VDI), and collaboration tools (e.g., Office 365, Teams)

Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees

Work closely with information security teams to ensure that all end-user technologies are secure and comply with regulatory requirements, particularly in banking and finance. Lead initiatives related to endpoint security, access controls, and data protection

Stay updated on emerging technologies, trends, and best practices in end-user computing. Drive innovation by introducing new tools, solutions, and practices that enhance employee productivity, collaboration, and technology engagement

Manage relationships with key technology vendors and suppliers. Ensure the efficient use of the budget for end-user technology, including hardware, software, and service contracts

Develop KPIs and metrics to track the performance, reliability, and satisfaction of end-user technologies. Report regularly to senior leadership on the progress, challenges, and successes of the end-user technology initiatives

Possess strong communication, leadership, and interpersonal skills, enabling effective collaboration with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders. Additionally, adept at utilizing various approaches and tools to foster cooperation, resolve issues, and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership

Qualification

Technology Infrastructure ManagementIT Service Management (ITSM)Cloud-based InfrastructureEndpoint SecurityTelephonyMobile Device Management (MDM)Collaboration ToolsProcess EngineeringVendor ManagementPerformance MonitoringBudget ManagementTeam ManagementCommunicationInterpersonal Skills

Required

10+ years of experience in Technology Infrastructure Management

Strong focus on IT Service Management (ITSM), Transformation and Project Delivery

5+ years in a leadership role preferably within Telecom or Financial Services industry

Experience with cloud-based infrastructure

Deep knowledge of Telephony, end-user computing technologies, including VDI, Windows, Mac OS, mobile device management (MDM), Office 365, collaboration tools, and endpoint security

Expertise in telecom solutions

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Strong communication, leadership, and interpersonal skills

Ability to convey technical concepts to non-technical stakeholders

Experience in process engineering

Knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, as they apply to end-user technology