iTech AG · 1 month ago
ServiceNow Developer (296)
Bluemont, VA
Full-time
Onsite
Senior Level
5+ years expiTech AG is seeking a highly skilled ServiceNow Developer with demonstrated experience delivering secure, enterprise-grade implementations across various IT domains. The selected candidate will support configuration, migration, modernization, and sustainment in complex federal environments.
Management ConsultingSoftwareSupply Chain Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
ServiceNow Platform Configuration and Development
Configure and customize ServiceNow core modules including ITSM Pro, ITOM Visibility, SecOps VR Pro, HAM Pro, SAM Pro
Develop workflows, business rules, transform maps, UI policies, client scripts, IntegrationHub automations, and CMDB extensions
Implement a 5-step Change Management workflow; configure Incident, Problem, Change, Vulnerability Response, and related subcomponents
Remove demo data, enable required plugins, and build validated test cases in a cloud-based test environment
CMDB Migration and Data Integration
Lead CMDB data mapping and transformation from BMC Footprints into ServiceNow, including creation and validation of custom CI classes (e.g., Antenna category, System UUID field)
Build validated CSV imports and transform maps to support migration workflows
Provide guidance on integration with Active Directory, YubiKey authentication, and Tanium integrations for Service Graph, Vulnerability Response, and Compliance
Development Modernization and Enhancements
Modernize ServiceNow applications using best-practice design patterns and OOB configurations
Support modernization of legacy processes into optimized, scalable ServiceNow workflows
Participate in process design sessions, stakeholder engagement, and Agile ceremonies
Operations & Maintenance Sustainment Support
Support diagnostics, troubleshooting, enhancements, upgrade planning, and platform health
Develop O&M sustainment documentation, SOPs, and training artifacts for a secure, air-gapped environment
Assist with backup, recovery validations, log analysis, and Splunk integration setup for M-21-31 compliance
Go-Live Support and Knowledge Transfer
Support pre-go-live testing, validations, and hypercare as client transitions into full production use
Develop as-built technical documentation covering architecture, configuration, and security posture
Provide structured user and administrator training
Qualification
Required
Minimum 5 years of ServiceNow development experience, including hands-on configuration across ITSM, CMDB, ITOM, SecOps, HAM, and SAM
Demonstrated experience performing CMDB migrations, including data modeling, normalization, reconciliation, and transform map development
Strong SecOps implementation experience, including SIR, VR, TI, and related integrations (e.g., Tanium, Tenable, Prisma Cloud)
Experience integrating ServiceNow with enterprise identity systems (AD, MFA/PIV)
Strong background in building workflows, scripting (Glide, Javascript), Flow Designer, IntegrationHub, and UI policies
Understanding of Nutanix-based on-premises ServiceNow deployments is highly desirable
Bachelor's Degree or equivalent years of experience
ServiceNow System Administration certifications (CSA)
ServiceNow Certified Application Developer (CAD)
CompTIA Security+ or similar DoD 8570 baseline certification
Active Top Secret (TS) clearance required for onsite support
Preferred
Certified Implementation Specialist – ITSM, SecOps, ITOM, or ITAM
Background working with DHS, FEMA, or similar federal agencies
Experience developing in both cloud and on-prem ServiceNow environments
Experience performing O&M sustainment, log forwarding, backup/recovery procedures, and platform upgrades
Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives
High-quality documentation and communication skills for stakeholder reporting and training
Company
iTech AG
iTech AG is a technology consulting firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Antezana
Chief Executive Officer
Recent News
Washington Technology
2025-03-12
2024-10-26
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