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Composites One · 1 day ago

Customer Service Representative

Grimes, IA

Full-time

Onsite

Mid Level

3+ years exp

Composites One is a company focused on providing exceptional service to its customers. As a Customer Service Representative, you will be the primary point of contact for customers, responding to inquiries, ensuring accurate order entries, and maintaining customer accounts to meet their needs.

Advanced MaterialsIndustrialManufacturing

Comp. & Benefits

Responsibilities

Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items

Complete customer quotes

Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members

Resolve billing and order issues

Oversee new customer and new item set-up following internal processes

Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur

Devote the time necessary to fully understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support, etc

Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers

Collect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System

Communicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly

Utilize internal communication methods to effectively communicate across all functions

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate

Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process

Immediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members

Collaborate effectively with Team Members to provide seamless service to customers