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BrightView Landscapes · 1 day ago

Tree Care Account Manager

Santa Clara, CA

Full-time

Hybrid

Mid Level

$69K/yr - $80K/yr

BrightView Landscapes is focused on exceptional customer service and client retention in the tree care industry. The Tree Care Account Manager serves as the primary contact for clients, overseeing field operations and ensuring quality care and maintenance of trees while also driving growth through sales and business development.

CommercialFacilities Support ServicesLandscaping

No H1B

Responsibilities

Manage daily operations of the commercial tree care business, ensuring efficiency and quality

Ensure that customers are completely satisfied through effective communication, relationship building, and regular site visits

Schedule work, drafting work orders, and occasionally instruct crews on key elements of job scope/requirements to ensure that executed work meets the clients’ expectations

Follow up with customers – resolving issues as needed

Partner with the Account Managers to ensure complete customer follow-up after job completion and that all work performed meets client expectations

Assist with business development, attend sales calls with Account Managers for estimate requests

Submit final paperwork to accounting for billing and collection

Demonstrate role model behaviors on ethics and integrity as well

Positively promote the Company culture regarding safety, quality, and customer service

Work with Account Managers in regional territories to develop Tree Care programs and estimates for new and existing clients

Assist with crew training on proper Tree Care techniques and reviewing crew work for quality and efficiency

Perform tree maintenance to include the oversight of nutrition, pests, health, and vigor, weed prevention, diseases, and soil moisture

Provide oversight and supervision to the maintenance crews, spray applications (in-house and subcontractors), inventory of chemicals, required reporting, and health and safety compliance

Identify and develop opportunities for department growth and service expansion

Actively support and promote company safety culture and protocols

Qualification

ISA Certified ArboristQualified Application LicenseCustomer serviceSales experienceMultitaskingCommunication skillsInterpersonal skills

Required

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry

Once hired, must be able to pass the Arborist certification (company paid)

Qualified Application License

Experience in outside sales, generating new business leads, and networking

Strong communication skills (listening, oral, and written)

Strong interpersonal skills – able to build solid business relationships

Able to multitask and prioritize

Operation of a computer and other office equipment/systems, such as a laptop, cell phone, and sales and operational programs/tools

Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services

Ability to travel by car, train, and plane

Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours