Uber · 1 week ago
Field Support Operations Launch Lead
San Francisco, CA
Full-time
Onsite
Senior Level
$129K/yr - $143K/yr
5+ years expUber is a leading technology company focused on innovative transportation solutions, and they are seeking a Field Support Operations Launch Lead. This role involves supporting the development and execution of Uber's Field Support Operations strategy to ensure the successful deployment of Autonomous Vehicles on their platform, collaborating with various stakeholders to enhance operational efficiency.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Lead our FSO partners through scaling rapid response supply, and support ongoing operations in your region with cross-functional partners
Act as the main point of contact for the FSO partner, managing escalations and driving resolutions for any operational issues
Lead Field Support Operator training in partnership with AV tech partners
Coordinate incident response drills and manage auditing activities with FSO partners
Work closely with Uber cross-functional teams to identify and resolve dependencies to highlight resource requirements, help inform budgets, help define KPIs, and be accountable for performance
Approach data with curiosity and a focus on accuracy, you'll identify and report trends, helping the team think creatively through solutions while working to turn ideas into actionable plans
Qualification
Required
5+ years Operations Management or Program Management experience
Preferred
AV Operations experience
Ability to travel internationally up to 50% to support a field presence
Highly structured, organized, and detail oriented approach to work
Proven ability to thrive in dynamic, ambiguous environments with a hands-on, startup-like approach
Strong operational skills: staffing, training, field response dispatching and positioning, SOP adherence
Clear communicator, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
Advanced proficiency in Excel/Google Sheets
Possess experience in launching new products or services in existing/new markets
Self-starter who thrives in an environment of responsibility and independence, making smart judgements in spite of ambiguity
Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
Excellent partner management
Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
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2026-01-11
2026-01-11
Company data provided by crunchbase