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CVS Health · 1 day ago

Account Executive

Hartford, CT

Full-time

Onsite

Mid Level

$47K/yr - $112K/yr

3+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Account Executive will manage internal enterprise relationships for Aetna's Mental Well-Being program, focusing on client retention, customer satisfaction, and profitable growth.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Manages project plans for RFL/Medicare initiatives and implementations and works across functions to ensure successful execution

Creates client reporting and data driven insights to demonstrate program value and identifies opportunities for program evolution

Manages, develops, and cultivates relationships with key Medicare contacts, support areas (i.e, care management) and vendors

Supports MWB leadership team in innovating programs for Aetna Medicare through Mental Well-being and Resources for Living offerings

Investigates and follows through on customer escalations

Supports execution of profitable retention and growth, strategic initiatives, relationship development and service excellence

Supports new enterprise plan sponsor onboarding, if applicable

Ensures initiatives and action items are in alignment with client objectives and member program strategy

Partners with cross-functional teams in working with internal enterprise plan sponsor services to ensure programs and services are implemented correctly

Qualification

Account managementCustomer serviceProject managementData analyticsMicrosoft Office SuiteSalesforceTableauPower BICommunication skillsRelationship buildingProblem solvingOrganizational skills

Required

Minimum 3 years account management or customer service experience in Behavioral Health, Medicare, Employee Assistance Programs, or healthcare field

Demonstrated proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams and Outlook)

Excellent written, verbal and interpersonal communication skills

Strong reporting and data analytics mindset, including proficiency in Salesforce, Tableau, Power BI or other similar tools

Ability to build strong relationships and effectively resolve difficult disputes and business challenges with peers, clients, brokers, and consultants

Ability to remain calm under pressure and work collaboratively with various constituents (internal/external) to determine the best possible solution/path forward

Proactive, organized and detail oriented, with ability to manage multiple initiatives simultaneously

Preferred

Strong financial and business acumen

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.