Security National Bank · 1 day ago
Customer Service Representative FT
Sioux City, IA
Full-time
Onsite
Entry Level
1+ years expSecurity National Bank is a locally owned bank founded in 1884 that values integrity and community connection. They are seeking a Customer Service Representative who will serve as the front-line ambassador, providing exceptional service and processing transactions accurately while developing lasting relationships with customers.
BankingFinanceFinancial Services
Responsibilities
Provide the highest level of service to every customer
Maintain a cash drawer including taking in/giving out cash and balancing
Accurate and efficient processing of transactions
Receive loan, safe-deposit box and credit card payments
Process cash services
Redeem U.S. Savings Bonds
Identify customer needs through qualifying questions and refer appropriate services, products and digital options
Qualification
Required
Excellent customer service and problem resolution skills
Excellent attention to detail
Understanding of banking
Ability to identify missing items
Advanced organizational skills
Ability to work under deadlines
Independent thinking
Analytical skills
Self-motivation
Strong oral and written communication skills
Demonstrated teamwork
High school diploma or equivalent
Cash handling experience
Customer service experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
Team-oriented and the ability to work collaboratively across all levels of the organization
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills
Ability to take direction and instruction and follow through independently until project completion
Preferred
1 year(s): Cash handling experience
1 year(s): Customer service experience
High School or better
Vault
Teamwork
Telephone
Problem Solving
Honesty
Deposit
Computer
Communication
Customer Service
Cash Handling
Banking
Balancing
Accuracy
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Benefits
Medical
Dental
Short and long term disability
Life insurance
Paid time off
A wellness program
A 401(k) savings plan at hire for future financial protection
Company
Security National Bank
Security National Bank is a banking services organisation located in Omaha.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Krysti Cunningham CRCM CERP
SVP, Chief Risk Officer
Scott Irwin
Senior Vice President & Chief Information Officer
Company data provided by crunchbase